Refund for missed journey due to train information error

[James_98]

I booked a return journey from Eastleigh to Penzance via Basingstoke and Reading on Friday 31st of July, when my 22:46 train to Basingstoke became delayed by 22mins. My train was announced to be arriving at the platform which was heard by a fellow passenger. When the train arrived, to double check it was the correct train me and another passenger asked the guard if this was the train to Basingstoke and he replied with 'yes'. We both got on the train and ended up taking us to Chandlers Ford. I got off the train and caught the next train back to Eastleigh in the hope of catching the last train to Basingstoke which unfortunately that train was running on time so I missed it. This meant I could not catch my train to Reading thus not allowing me to catch my train 00:37 train from Reading to Penzance.

Basically I was unable to travel to Penzance as I needed to be there for the Saturday morning so there was no point in me travelling. Am I entitled for a full refund and who should I claim off?

 

[reb0118]

I have had a wee check on RTT and it seems that there was a problem in the Eastleigh area as there was "no report" there for the last two Basingstoke trains. Was there a diversion in operation?

You should claim a refund from SWT as in essence your service was cancelled at Eastleigh (from the info that I can see - anyone with local knowledge can confirm or deny) and your remaining journey therefore became pointless.

 

[James_98]

I don't know of any diversion in place as it wasn't mentioned to me on the platform or by the guard on the train

 

[455driver]

It called at SOA so wouldn't have been able to divert anywhere after that, its probably just a reporting problem rather than anything else.