Refund due to weather

[Caleb2010]

Hi all, I booked an advance ticket from Keith to Perth travelling this last Monday.

Following storm Babet, services were cancelled between Elgin and Aberdeen and Aberdeen and Dundee.

On Sunday just gone the latest information was do not travel unless absolutely necessary! So I took steps to cancel the journey!

I was told that there was no problem with the journey at 1159 Monday and it was running - this was 5 hours before ScotRail issued any updates!

The operator said I wasn’t entitled to a fee free refund though the WhatsApp message I received said I could!

Any ideas if - as I made the decision when services were cancelled- I’m entitled to a refund at all!

Cheers in hope

Caleb

 

[AlterEgo]

Which retailer did you book the tickets from?

 

[Caleb2010]

It was on the ScotRail app!

 

[Hadders]

I would call Scotrail customer services about this. My view is you are entitled to a full refund with no admin charge.

 

[Caleb2010]

I would call Scotrail customer services about this. My view is you are entitled to a full refund with no admin charge.

== Doublepost prevention - post automatically merged: 25 Oct 2023 ==

Thank you, I thought so too but when I contacted them they said no!

I realise it’s an advance ticket and also realise that the train ran!

What I’m saying is because I aborted the journey before the decision was made to operate it I’d be entitled to a fee free refund.

I shall keep on at them.

Thanks again