Refund Application

[Sapphire Blue]

On Saturday 4th December I arrived at Kings Cross with My Advance First Ticket - London Terminals to Huddersfield change at York, with plusbus. Total cost £56, purchased by credit card through First Transpennine's website) for my booked 19.30 service to York.

The train had been cancelled.

I was given the option by the helpful East Coast staff of taking the next train (I think the 20.00 service) but by taking this I would miss my connection in York.

I therefore chose to make alternative arrangements and stayed down in London for the night and blagged a lift home the next day.

The questions are
A. May I, and to whom do I, apply for a refund, East Coast or Transpennine?
B. If so, can I reclaim the £3 plusbus portion of the ticket cost back?
and
C. How do I best go about the refund process, do I return tickets or photo copies, do I send the claim Special Delivery, and if so can I claim this cost back also?

 

[hairyhandedfool]

The questions are
A. May I, and to whom do I, apply for a refund, East Coast or Transpennine?

Yes (because they did not provide a service), to the issueing company if possible.

B. If so, can I reclaim the £3 plusbus portion of the ticket cost back?

It should be included in the refund.

C. How do I best go about the refund process, do I return tickets or photo copies, do I send the claim Special Delivery, and if so can I claim this cost back also?

You must send the original tickets, ideally to the issueing company, but you can hand it in at any NR station. I doubt they would pay out for the cost of special delivery if you choose to send it that way, there may be advice about this on their website.

 

[142094]

Send in the original tickets but take a copy or scan - heard too many times of tickets going 'missing' in the post or guff like that. AFAIK you should get the refund with the company who sold you the tickets, so this will be TPE.

 

[Sapphire Blue]

Thanks for your replies so far but one more thing.

Will any refund have to go back onto the credit card used, or will it be in the shape of rail vouchers. (I have no problem with this, if it is the case, I will soon get rid of them)

 

[142094]

In January I was meant to be travelling with EC to Inverness on advance tickets, but of course with the weather the trains were cancelled. I sent in a letter with the tickets, then got an email asking me to phone up to confirm my card details, and the money was put straight into my account. So I guess that you'll get the money back and not vouchers. I've only received vouchers when a train has been late/delayed.

 

[transportphoto]

As the EC train was cancelled shouldn't the refund request go to their delay department?

 

[142094]

As the EC train was cancelled shouldn't the refund request go to their delay department?

It is all one department AFAIK in Newcastle. You send it to the same address.

 

[transportphoto]

It is all one department AFAIK in Newcastle. You send it to the same address.

I said this as it had been mentioned in another post that the tickets should be returned to a ticket office. I foot know the correct procedure as I have never been in the position.
I thought that it would be handled by the company who caused the delay.

 

[Welshman]

post deleted. Misunderstood OP's question

 

[hairyhandedfool]

Generally speaking refunds are made by the same method as they were paid and when payment is by card, in most cases, it is to the card that was debited.