Received prosecution letter today How to pay??

[someone90]

West Midlands railway
So on the 2nd of jan I got caught with the wrong ticket officer told me about a letter they were going to send which I received today asking me to pay a £170 went on the ircas website and was told I can’t pay and have to phone or email them what do I do and how can I just pay the settlement

 

[SuspectUsual]

Can you post a copy of the letter you've received. Make sure you blank out your details and the reference number

 

[z444z]

As well as the letter, it’d also be useful to see what happens when you try to pay it online

 

[someone90]

As well as the letter, it’d also be useful to see what happens when you try to pay it online

== Doublepost prevention - post automatically merged: 10 Feb 2026 ==

As well as the letter, it’d also be useful to see what happens when you try to pay it online

== Doublepost prevention - post automatically merged: 10 Feb 2026 ==

I had to phone them as it would not let me pay online which I was then transferred to an advisor who sorted it out for me

 

[z444z]

That’s really helpful, thanks, glad to hear it’s resolved. £175 admin charge for a one off is almost certainly not compliant with the NRCoT provision that they will not charge more than their actual costs, but you’ve paid it now and that’s the end of the matter which I’m sure is a relief for you! All the best

 

[mikeg]

Perhaps if it’s the case that the admin charge is not compliant, with the settlement reached and liability presumably discharged, a complaint separately may be of use?
Or would it be worth waiting until the six months have passed just in case before lodging a complaint?

 

[someone90]

That’s really helpful, thanks, glad to hear it’s resolved. £175 admin charge for a one off is almost certainly not compliant with the NRCoT provision that they will not charge more than their actual costs, but you’ve paid it now and that’s the end of the matter which I’m sure is a relief for you! All the best

Thanks mate

 

[z444z]

Perhaps if it’s the case that the admin charge is not compliant, with the settlement reached and liability presumably discharged, a complaint separately may be of use?
Or would it be worth waiting until the six months have passed just in case before lodging a complaint?

If the OP would like to send a (polite and friendly, I’d suggest) email to the prosecutions team asking for a breakdown of their admin costs for the recent settlement in line with NRCoT 9.3 I don’t think that would do any harm.

OP if you want to do this please wait and see what others think of this idea and have us check your email before sending it.

 

[furlong]

Initially, simply ask them to supply you with a breakdown of the actual costs they incurred, and for which you have just reimbursed them, for your records. No need to mention NRCoT at this stage, but take care to use its terminology.