Rail Travel Vouchers expiry dates

[leyscjd]

In the past I have attempted to claim a refund of Oyster PAYG originally topped up with RTVs and was told at an Underground ticket office that it was not possible, even if ID and proof of address are provided.

Can anyone definitively confirm if PAYG refunds are permitted if the credit was paid for using National Rail RTVs?

 

[Be3G]

Refunds are most certainly permitted, but it won't be on-the-spot – the ticket clerk will send the card off to Oyster HQ who will arrange the refund.

 

[island]

Absolutely. There is no reason why the voucher has to be scanned.

Correct, it can be keyed manually without hassle.

 

[Chrisgr31]

For me Southerns E-vouchers are a pain because I can't spend them! Generally if I am travelling my train its either on my annual season ticket, however that is issued by the firm through Abellio (paid by me on a season ticket loan) or for work in which case the tickets are rdered and paid for by the firm.

I therefore want vouchers which I can save up and sent in with my season ticket application. The default to evouchers is really annoying especally as it cant be reversed.

 

[maniacmartin]

For me Southerns E-vouchers are a pain because I can't spend them! Generally if I am travelling my train its either on my annual season ticket, however that is issued by the firm through Abellio (paid by me on a season ticket loan) or for work in which case the tickets are rdered and paid for by the firm.

I therefore want vouchers which I can save up and sent in with my season ticket application. The default to evouchers is really annoying especally as it cant be reversed.

One way to force them to give you paper vouchers is to submit your claim by post

 

[Chrisgr31]

One way to force them to give you paper vouchers is to submit your claim by post

Very true, only problem is that on my commute route the stamp will be about 25% of the refund!

I did ask them why they couldn't let the passenger save their preferences and ticket, so seems they have done half my request.

 

[maniacmartin]

A lot of TOCs either have a Freepost address or have prepaid envelopes for claims that you can get from stations