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I might have made the wrong conclusion as I was eligible for £27 of RTV after a TPE delay and they split it up as a £15 voucher and a £12 voucher, so I thought £15 must have been the limit they put on one voucher.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.