Rail&Sail delay repay?

[enginedin]

Quick question: what's the deal for delay repay if the ferry element of a combined rail&sail ticket was late, causing you to be 60 minutes late to your destination? Would there still be a valid claim?

 

[Haywain]

Quick question: what's the deal for delay repay if the ferry element of a combined rail&sail ticket was late, causing you to be 60 minutes late to your destination? Would there still be a valid claim?

That depends if the ferry operator operates a Delay repay scheme. I suspect that the answer will be that they don't.

 

[jeremyjh]

To elaborate slightly on @Haywain 's answer: you claim Delay Repay from the company that incurred the delay that led to qualifying for compensation. Accordingly, claiming delay compensation from the rail operator or ticket retailer won't work and the ferry company won't be signed up to Delay Repay.

Rail & Sail tickets can be an amazing deal. This is one of the things to be aware of as a limitation. Depending on your route, ferry delays might be very rare though.

 

[lfc84]

Will be interesting to learn how this scenario will be handled in future once claims can be submitted to retailers (as indicated in the news article below)

Train Delay Repay rule changes to make claims easier

There will also be additional checks on railcards during a trial to crack down on fraud.

www.bbc.co.uk

 

[AlterEgo]

Will be interesting to learn how this scenario will be handled in future once claims can be submitted to retailers (as indicated in the news article below)

Train Delay Repay rule changes to make claims easier

There will also be additional checks on railcards during a trial to crack down on fraud.

www.bbc.co.uk

There is no delay repay on ferries, they aren't subject to the NRCoT but rather their own conditions of carriage. Any issue with them is a matter for the ferry operator.

 

[Deerfold]

There is no delay repay on ferries, they aren't subject to the NRCoT but rather their own conditions of carriage. Any issue with them is a matter for the ferry operator.

According to the government...

Maritime passenger rights: your journey

Your rights as a passenger when travelling by sea and inland waterway.

www.gov.uk

Compensation offered
Ferry passengers are entitled to 25% of the ticket price for late arrival if the delay is as follows:

1 hour for a journey scheduled to last up to 4 hours
2 hours for a journey scheduled to last between 4 and 8 hours
6 hours for a journey scheduled to last more than 24 hours
If a delay is twice as long as the timings set out above, you’re entitled to a refund of 50% of the ticket price.

Compensation of £5 or less will not be paid.

Your ferry or cruise operator must pay the compensation within one month.

How that combines with rail travel isn't clear.

There are of course exceptions for delays outside their control.

 

[Tetchytyke]

How that combines with rail travel isn't clear.

There are of course exceptions for delays outside their control.

It’s also in EU law.

It only applies to the fare for that leg of the journey, though. How they apportion the rail bit and the ferry bit, who knows.

 

[TrainTraveler]

I had this a while back travelling from Dublin to Euston. We had booked the fast ferry at around 8am. The sea was rough and the fast ferry didn't run so it was the normal ship.

That (obviously) didn't connect with the planned train so the arrival at Euston was more than an hour after the schedule.

The fast ferry was a £5 more expensive sail rail and I enquired of the ferry company about a £5 refund but they pointed me at the rail ticket seller.

I wrote to the operator (Avanti I guess) and they gave a full refund!

So a while back at least, ferry delays could get you delay repay.

 

[AlterEgo]

I had this a while back travelling from Dublin to Euston. We had booked the fast ferry at around 8am. The sea was rough and the fast ferry didn't run so it was the normal ship.

That (obviously) didn't connect with the planned train so the arrival at Euston was more than an hour after the schedule.

The fast ferry was a £5 more expensive sail rail and I enquired of the ferry company about a £5 refund but they pointed me at the rail ticket seller.

I wrote to the operator (Avanti I guess) and they gave a full refund!

So a while back at least, ferry delays could get you delay repay.

If they gave you a full refund they have probably misinterpreted the request as a request for the same, due to what they think is abandoning the journey. Because they are the retailer of the ticket.

There is not and never has been any delay repay entitlement to becoming delayed on a ferry under the Conditions of Travel, because it's a ferry, and the NRCoT simply don't apply to ferries.