She doesn't have to be in London till the afternoon, so would she be able to excess her ticket to an advance to London - current cost is £36.30, so I presume that would be £14.50 with an admin fee. Is it possible to excess to different destination advance tickets?
No, I believe Advance tickets can only be
excessed due to a
limited range of reasons such as changing railcard discounted to non-discounted, but should
not be over-distance excessed. (of course almost any excess is physically possible, in theory)
Changing an Advance ticket for a different date and/or time is possible but an Admin fee of £10 applies.
The origin and destination must be the same.
When you buy AP tickets from a station operated by many TOCs such as East Coast, NXEA etc they give you the tickets stapled to a little leaflet/booklet thing that states this, and other conditions.
--- old post above --- --- new post below ---
Just to complicate things its Cross Country - who don't do booking offices - and e-tickets. I'll have to give them a ring and see what they can offer in that regards!
You can change an Advance ticket at any station with competent staff (that does reduce it slightly) however the origin and destination must remain the same. Of course XC Customer Services could be lenient and make special arrangements for you under certain circumstances at their discretion.
National Rail Enquiries said:
Changing the time or date of travel
-
Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change.
-
Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a
Penalty Fare if you board the train with an invalid ticket.
-
The origin, destination and Train Company or route shown on the ticket(s) must remain the same.
-
The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded.