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Quick delay repay question

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Stuwhu

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4 Mar 2010
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190
Location
Stoke
So on the 26th October, I had the following itinerary
Mossley d 1818 Manchester Piccadilly a 1839 (TPE)
Manchester d 1851 Heaton Chapel a 1900 (Northern)

However both trains were quite delayed, so I ended up doing something similar to:
Mossley d 1840 Manchester a 1900
Manchester d 1910 Heaton Chapel a 1920

I've put a delay repay claim to Transpennine, but they have rejected it and have forwarded it to Northern. Is this correct?

Also, when they forward to Northern, is there anyway to get a Northern reference number at all?

Thank you for any help you can offer
 
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RailUK Forums

30907

Veteran Member
Joined
30 Sep 2012
Messages
21,922
Location
Airedale
So on the 26th October, I had the following itinerary
Mossley d 1818 Manchester Piccadilly a 1839 (TPE)
Manchester d 1851 Heaton Chapel a 1900 (Northern)

However both trains were quite delayed, so I ended up doing something similar to:
Mossley d 1840 Manchester a 1900
Manchester d 1910 Heaton Chapel a 1920

I've put a delay repay claim to Transpennine, but they have rejected it and have forwarded it to Northern. Is this correct?
No, but TOCs frequently do this.
The operator that causes the first delay is responsible.
 
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