Q re Delay Repay and time of ticket purchase.

[Gonzoiku]

I was booked on the up Highland Chieftain last week, Perth - Kings Cross Advance Standard class ticket booked through the forum's splendid facilities for the princely sum of £44.58. On arrival at Perth, it was shown running 1hr 15 late, and duly arrived into Kings Cross 2 hr 22 late. LNER have accepted my Delay Repay claim.

But it occurred to me, after the event, that I could as well have paid full fare First class, had a better seat and some at-seat service, for the same price of £0.

What was there to stop me buying that ticket on seeing the train was already so late at the outset (with no hope of regaining any time on the Highland Main Line)?

Just wondering.

GZ

 

[Wallsendmag]

There used to be some wording along the lines of Delay Repay does not apply where you are advised 9f the delay before purchase of your ticket.

 

[MrJeeves]

I don't see why not.

There's the caveat that you can't buy a ticket for a service after it departs as it's technically not valid, but you can very much argue that if you waited until the next stop, or you bought it before it departed your stop, then definitely. Not sure how claiming DR on both tickets would work, but I don't foresee any issues doing so (unless, like GTR, LNER would auto-reject the claim as you have "already claimed compensation for another journey at the same time").

I am known to sometimes wait at a station for a delayed service or a service after a previous cancellation to recoup some extra money my ticket cost.

There used to be some wording along the lines of Delay Repay does not apply where you are advised 9f the delay before purchase of your ticket.

I don't see any current wording in the NRCoT or LNER's passenger charter about delay repay not applying in such a situation. Would that not make the idea of buying tickets on the day ineligible for DR in many cases? If you arrive at your origin at your original planned departure time and see a cancellation or delay you can't claim compensation for the outbound leg because you didn't buy a ticket before the delay/cancellation happened?

 

[VC00]

I don't think so, been doing this well over a year without issue

 

[Bletchleyite]

There used to be some wording along the lines of Delay Repay does not apply where you are advised 9f the delay before purchase of your ticket.

Doesn't seem to be the case any more and I have made a number of such claims (though none for a 100% refund). Including one where the itinerary was for the train after the cancelled one (though I did genuinely sit in the pub at Lancaster station for an hour).

 

[sheff1]

LNER say on their Delay Repay page:

• We don’t normally accept refund claims under Delay Repay if you were advised of the delay before you bought your ticket.
• But treat each claim on its merits and never automatically rule out compensation.

Strange punctuation their's, not mine

 

[yorkie]

I was booked on the up Highland Chieftain last week, Perth - Kings Cross Advance Standard class ticket booked through the forum's splendid facilities for the princely sum of £44.58. On arrival at Perth, it was shown running 1hr 15 late, and duly arrived into Kings Cross 2 hr 22 late. LNER have accepted my Delay Repay claim.

But it occurred to me, after the event, that I could as well have paid full fare First class, had a better seat and some at-seat service, for the same price of £0.

What was there to stop me buying that ticket on seeing the train was already so late at the outset (with no hope of regaining any time on the Highland Main Line)?

Just wondering.

GZ

If you are aware of the delay when you buy the ticket, technically there is no entitlement to compensation. However what happens in practide is not always the same thing.

 

[D365]

I was booked on the up Highland Chieftain last week, Perth - Kings Cross Advance Standard class ticket booked through the forum's splendid facilities for the princely sum of £44.58. On arrival at Perth, it was shown running 1hr 15 late, and duly arrived into Kings Cross 2 hr 22 late. LNER have accepted my Delay Repay claim.

But it occurred to me, after the event, that I could as well have paid full fare First class, had a better seat and some at-seat service, for the same price of £0.

I wouldn't call it a £0 price - as per the comments above, there's no entitlement to compensation once you are aware of delays.

 

[MrJeeves]

LNER say on their Delay Repay page:

• We don’t normally accept refund claims under Delay Repay if you were advised of the delay before you bought your ticket.
• But treat each claim on its merits and never automatically rule out compensation.

Strange punctuation their's, not mine

Checking their passenger charter again, and I missed that the first time.

If there are delays and cancellations we will always try to tell you before you buy a ticket, so we don’t normally accept claims if you knew there was a disruption and still decided to buy a ticket. However, we treat each claim on its merits and will never automatically rule out compensation.

 

[zero]

I was booked on the up Highland Chieftain last week, Perth - Kings Cross Advance Standard class ticket booked through the forum's splendid facilities for the princely sum of £44.58. On arrival at Perth, it was shown running 1hr 15 late, and duly arrived into Kings Cross 2 hr 22 late. LNER have accepted my Delay Repay claim.

But it occurred to me, after the event, that I could as well have paid full fare First class, had a better seat and some at-seat service, for the same price of £0.

I would say that in this case, if someone knows the train is 75 minutes late before buying the ticket, then it would be reasonable to assume an arrival 75 minutes behind schedule (passengers can't be expected to know about pathing allowances etc). So arriving 142 minutes behind schedule should be due a 60 minute delay repay at the least.