Purchasing WY MetroDay train rover

[skyhigh]

Hi guys, I'm hoping to buy a West Yorkshire MetroDay train ticket for travel tomorrow. I tried last week but failed, so wondered if anyone had any suggestions?

I want to start from my local station (Burley Park), but the station is unmanned. The ticket machine doesn't sell the ticket and it can't be bought online, so I tried to buy it on the train. The guard was very helpful and spent most of the journey to Leeds trying to issue it but couldn't - only the more expensive bus and train ticket was there. He suggested that instead I try buying it at Leeds. When I arrived at Leeds I went to the excess fares window but they were using the same handheld system (avantix replacement) and couldn't issue it either and wouldn't let me through the barriers to the main ticket office who had sold it to me before.

I ended up just going home, so any advice as to how I can actually buy what I need would be appreciated!

 

[Paul Kelly]

This is it here: http://www.brfares.com/#!rovers?nlc=I046
Depending on which menus they're using they might need to search for "M TRAIN DAYROVER", or go into their rovers & ranges menu and search for code DWT.

 

[John @ home]

https://ticketsandpasses.wymetro.com/where-to-buy-day-tickets/ tells us that

Train only DayRovers can be bought from:

• Staffed rail stations
• On the train if there is no booking office open, or it is an unstaffed station.

If the introduction of new ticket machines has led to Metro's statement becoming inaccurate, you may like to raise the issue with them at http://www.wymetro.com/contactmetro/contactus/.

Please tell us how they respond.

 

[skyhigh]

This is it here: http://www.brfares.com/#!rovers?nlc=I046
Depending on which menus they're using they might need to search for "M TRAIN DAYROVER", or go into their rovers & ranges menu and search for code DWT.

Thanks for that. Do Northern's guards definitely have the ability to sell all tickets? It just seems a bit odd he found the variant that includes bus travel straight off!

 

[skyhigh]

...If the introduction of new ticket machines has led to Metro's statement becoming inaccurate, you may like to raise the issue with them at http://www.wymetro.com/contactmetro/contactus/.

Please tell us how they respond.

I'll ask them to see what they say and let you know.

 

[Tetchytyke]

It just seems a bit odd he found the variant that includes bus travel straight off!

Especially as, technically speaking, a guard cannot actually issue a Bus and Train DayRover as it needs to be on special ticketing stock.

 

[skyhigh]

Well, having never contacted Metro before I must say I'm impressed with the speed of response:

Good morning, thank you for your enquiry.

Yes, if it is an unstaffed station then you should be able to buy the ticket on the train. We're sorry that you were unable to do this. Please leave your comments for Northern Rail here so that they can investigate this for you https://www.northernrailway.co.uk/help/contact.

As per our website, Train only DayRovers can be bought from:
• Staffed rail stations
• On the train if there is no booking office open, or it is an unstaffed station.

Kind regards

 

[Paul Kelly]

It just seems a bit odd he found the variant that includes bus travel straight off!

Well, it does have a more obvious name of "DAYROVER W YORKS": http://www.brfares.com/#!rovers?nlc=K701

"M TRAIN DAYROVER" is maybe not the most obvious thing to search for? But as John says, it may be something that's confusing with the new portable ticket machines.

 

[skyhigh]

Well, it does have a more obvious name of "DAYROVER W YORKS": http://www.brfares.com/#!rovers?nlc=K701

"M TRAIN DAYROVER" is maybe not the most obvious thing to search for? But as John says, it may be something that's confusing with the new portable ticket machines.

I'll definitely give it a go tomorrow and see what happens before contacting Northern - I'm assuming these aren't particularly common to issue