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The draft you've put together is a good start, but before we can give you any significant advice there are some further bits of information we'll need from you, including:
What ticket you already had (from where to where, what type of ticket, and/or price)
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.