Prosecution letter

[Fawkes Cat]

That, I think, is the best result you could have hoped for. Thanks for letting us know.

 

[furlong]

And now perhaps follow this up seeking compensation for the amount of time and effort you have had to waste dealing with their entirely avoidable nonsense? Write it in a way that allows you to take it to the ombudsman if they don't agree to give you something appropriate.

 

[Sultan]

And now perhaps follow this up seeking compensation for the amount of time and effort you have had to waste dealing with their entirely avoidable nonsense? Write it in a way that allows you to take it to the ombudsman if they don't agree to give you something appropriate.

I think you would be perfectly within your rights to counter-claim £120 administration costs against SWR too. It's a reasonable amount, considering that's what they tried to charge you.

 

[spag23]

And I'd ask their Sue Grey for a letter spelling out the agreed ticketing/tapping position.The OP needs to carry this in case they encounter another (or the same) RPI that doesn't know the rules.