Hello,
I'm hoping someone can offer advice as I'm quite concerned about a recent situation.
On 2nd May 2025, my sister and I were travelling from Brighton with plans to stop at Preston Park to meet our brother and drop off some keys before continuing to Farringdon on the Thameslink service which we would of brought another ticket for. In our rush that morning, we boarded the train without realising it was a non-stop service that wouldn't call at Preston Park.
When we saw the ticket inspectors approaching, we immediately realised our mistake and quickly purchased tickets to Farringdon on the spot. However, the inspectors explained that these weren't valid as they had been bought after we'd already boarded without the correct tickets initially.
While one inspector was prepared to issue an immediate penalty, the other took our details and informed us we would receive correspondence within a month. We have now both received letters requesting our account of events within 14 days.
This was genuinely an honest mistake during what was already a hectic morning, and we're both deeply apologetic about the situation. We would very much prefer to resolve this through an out-of-court settlement if possible.
Has anyone experienced something similar or can offer guidance on how best to respond to demonstrate our good faith and genuine remorse?
Thank you in advance for any advice.
I'm hoping someone can offer advice as I'm quite concerned about a recent situation.
On 2nd May 2025, my sister and I were travelling from Brighton with plans to stop at Preston Park to meet our brother and drop off some keys before continuing to Farringdon on the Thameslink service which we would of brought another ticket for. In our rush that morning, we boarded the train without realising it was a non-stop service that wouldn't call at Preston Park.
When we saw the ticket inspectors approaching, we immediately realised our mistake and quickly purchased tickets to Farringdon on the spot. However, the inspectors explained that these weren't valid as they had been bought after we'd already boarded without the correct tickets initially.
While one inspector was prepared to issue an immediate penalty, the other took our details and informed us we would receive correspondence within a month. We have now both received letters requesting our account of events within 14 days.
This was genuinely an honest mistake during what was already a hectic morning, and we're both deeply apologetic about the situation. We would very much prefer to resolve this through an out-of-court settlement if possible.
Has anyone experienced something similar or can offer guidance on how best to respond to demonstrate our good faith and genuine remorse?
Thank you in advance for any advice.