Print at home ticket question / problem

[richardjeeves]

Good Afternoon...

I don't know if anybody can help me but, I have recently brought some tickets for my wife and son, from Shrewsbury to London and used the print at home option.

When you do print at home tickets you need a name of a lead passenger. I put my wife down (using her maiden name). I used her maiden name as we are just married and wasn't sure what name was on our family railcard.

To summarise: Tickets + Driving licence in maiden name, railcard + passport in married name.

Will the ticket inspector allow this as I know you cant change the name on the booking.

Many Thanks...
Richard Jeeves...

p.s. I have just used Virgin Trains Live Chat And this is what they have said...
You're now chatting with Juanita
Juanita: Hi Richard
richardjeeves@.com: Hello...
Juanita: how can I help?
richardjeeves@.com: I have a question nregarding print at home tickets..
Juanita: okay
richardjeeves@.com: I have recently brought tickets for my wife and son to travel to london. We are recently married and i put the tickets in my wifes maiden name as that is what i thought was on her railcard. however i have just checked and the railcard is in her married name.
Juanita: does she have any other photo ID with her maiden name on it >
Juanita: ?
richardjeeves@.com: Yes she has a Photo Driving licence with her maiden name and passport with her married name. you can see it is her on both parts of the ID. the railcard is also in her married name.
Juanita: I have just spoken with my manager and she advised with photo ID this should be fine.
Juanita: however if she does experience a problem she will be able to contact Customer Relations afterwards
richardjeeves@.com: So with both forms of ID (Driving Licence - Maiden Name and Passport - Married Name) this should be OK?
Juanita: thats correct

 

[najaB]

It shouldn't be a problem as long as she has something with her maiden name on it.

 

[Hadders]

Print@Home tickets are best avoided. They're not usually any cheaper and you have to carry ID which you don't have to do with paper tickets.

 

[sheff1]

Print@Home tickets are best avoided. They're not usually any cheaper and you have to carry ID which you don't have to do with paper tickets.

I often use Print@home for Airport Advances to Manchester. It means I have the train ticket (along with my pre-printed boarding pass for the plane) before I reach Sheffield station. Hence, I do not need to allow extra time to queue up to use the limited number of machines which allow collection (whilst the TVMs from which you used to be able to collect have no queues ). I would need the same ID, i.e. credit card, to collect paper tickets* anyway.

* the Print@home are, of course, paper tickets but I think I know what you meant

 

[westv]

Print@Home tickets are best avoided. They're not usually any cheaper and you have to carry ID which you don't have to do with paper tickets.

You can use a debit/credit card for ID. Most people carry one or both of those as a matter of course. You are also unlikely to be asked for said ID.

 

[najaB]

You are also unlikely to be asked for said ID.

I'd say as likely as not - I've seen people being asked for ID and I've seen guards just grip and away.

 

[westv]

I'd say as likely as not - I've seen people being asked for ID and I've seen guards just grip and away.

In, at guess, 100 journeys I've been asked maybe 4 times for ID. Not that I would suggest you didn't carry it with you of course.

 

[DaiGog]

Carrying a copy of your marriage certificate wouldn't hurt either.

 

[londonbridge]

Print@Home tickets are best avoided. They're not usually any cheaper and you have to carry ID which you don't have to do with paper tickets.

I used print-at-home for the first time a few months back. Booked up tickets for a gig in Durham in February and as you can buy some advances on East Coast twenty four weeks before travel rather than twelve I booked the train as well, print-at-home was the only delivery option offered.

 

[TheEdge]

Print@Home tickets are one of the worst advances in ticket sales to have ever existed. Mainly due to a surprisingly large number of passengers who miss the clue in the name about how they work...

And the ones who fail to comprehend that an email confirmation which starts with "this is not a ticket" is not a ticket.

 

[Bletchleyite]

Print@Home tickets are one of the worst advances in ticket sales to have ever existed. Mainly due to a surprisingly large number of passengers who miss the clue in the name about how they work...

They are a little dated in terms of their implementation, particularly given that changing them from "print at home" to "show on any device you like, whether printed or not" requires almost no technical change.

 

[causton]

Print@Home tickets are one of the worst advances in ticket sales to have ever existed. Mainly due to a surprisingly large number of passengers who miss the clue in the name about how they work...

And the ones who fail to comprehend that an email confirmation which starts with "this is not a ticket" is not a ticket.

And just as many people who print the ticket at home, then ask to "pick the ticket up" at the ticket office until we point at the bold "THIS IS YOUR TRAVEL TICKET" on the ticket to show that it is a ticket...

 

[westv]

Print@Home tickets are one of the worst advances in ticket sales to have ever existed. Mainly due to a surprisingly large number of passengers who miss the clue in the name about how they work...

And the ones who fail to comprehend that an email confirmation which starts with "this is not a ticket" is not a ticket.

Maybe that's Norwich folk for you.

 

[najaB]

They are a little dated in terms of their implementation, particularly given that changing them from "print at home" to "show on any device you like, whether printed or not" requires almost no technical change.

I wouldn't want my mobile phone gripped though!

 

[maniacmartin]

I can't see there being a problem if she takes a photocopy of the marriage certificate which will prove that both names refer to the same person

 

[urbophile]

Trenitalia in Italy issues e-tickets which you can either print out or simply keep the reference number on your mobile phone or laptop. It's the train company's computer which issues the ticket and therefore keeps the original electronic record of it: any paper or virtual ticket simply refers back to that. So having an email which is actually proof that you possess a ticket but states 'this is not a ticket' is nonsensical or even Kafkaesque. Like our disintegrated uncoordinated privatised so-called system.

 

[Bletchleyite]

You mean as compared with Italy's system, where there is no interavailability between Trenitalia and the private operators whatsoever?

I do agree with your point and see big benefits in moving to true e-ticketing, but not for that reason