I had a Birmingham Plusbus and I was refused travel on Let's Go as it said 'Birmingham'. Birmingham plusbus is actually a PTE wide ticket covering the whole of the west midlands. I emailed into Plusbus 2 months ago, I'm yet to receive a reply and doubt I will.
Sadly, my opinions on Plusbus are, until someone with half a braincell takes charge and steers it forward, nothing will change. Conversations with Plusbus previously have literally been them blaming everyone else for their problems. Not being more modern and digital, they blame train operators. Stupid prices, they blame bus operators. Plusbus literally are the middleman yet they refuse to take responsibility for anything and that is why things have gotten where they have. Plusbus claim that it's 'cost prohibitive' for train operators to offer digital plusbus. 99% of their problems could be solved easily but they are too busy burying their heads into the sand than getting up and doing some damn work to improve it's use. I mean, half of their website has errors with bus operators (including operators which have ceased or not including operators who do accept plusbus), Ticket prices in some areas are down right stupid, as has been pointed out by others, cheaper tickets are available from PTEs. You've got a lack of awareness of the ticket amongst drivers because the borders are stupid. A point blank ignorance to working with wider multi operator ticket bus tickets to make things easier for passengers and operators (Replace all Plusbus in North Wales with a Plusbus 1Bws for example).
We're in a time now with Ticketer who offers QR codes which can be used across companies. North Wales 1Bws, the QR code scans on every single bus operator. Staffordshire The Knot, scans through various operators within the specified zone. With these huge advancements in technology being used already across the country, how hard is it for this code to be printed onto train ticket, especially where it's 'bog roll' tickets. Even stepping back slightly, ignore the train ticket sales. Sell these tickets on the bus upon presentation of a valid rail ticket. There you go. boof.
Plusbus was formerly ran by the Confederation of Passenger Transport. A trade body which represents the bus operators. Is it not in bus operators interests to get more people onto buses and promote multi modal travel? Clearly not. Now it's ran by Traveline and they are no better now. A firm which gets pumped with public money yet hides away from public contact and scrutiny. Doesn't care about endless wrong information on their databases because their incompetent staff can't do basic data entry into the database. I'm under 30 and I will be dead by the time Plusbus get their act together.
I think there needs to be a national overhaul of bus ticketing to simplify it and make it easier to be automatically capped and charged the right amount. There are now several capping schemes that work differently, making it ever more complicated when traveling. Single tickets tend to be expensive, but annual reasonably cheap. Why can't I pay a set amount monthly or annually and be able to travel anywhere in the country? I think this would be a key thing if we as a country are to discourage car use.
There are many pain points with plusbus:
* Variability of coverage
* Long list of exceptions that you have to study for each area, and inconsistency
* Having to switch to local ticketing if staying for a few days rather than being able to continue to use plusbus at day a higher rate. This can get complicated especially if multiple operators in the area and no cross operator ticketing other than plusbus
* No barcode or smart card ticketing, I suspect this could solve some of the validity issues people have with drivers. It would also open up the option for people buying tickets online and not needing go to a station to get them first. I know it's in the world, but taking too long. Most buses can now read both smart cards and barcodes (Edinburgh's Lothian Buses being a notable exception regarding barcodes)
* Knowing if it's cheaper to buy plusbus or operator tickets - many operators don't provide any details of the cost of single tickets, especially if stages involved, day tickets more likely to be available.
* Drivers not knowing about plusbus schemes intermittently
* Having to know at the point of buying the train tickets whether you'll need the plusbus (granted can show the ticket to a guard or ticket office, but that's a pain and I once had a guard fail to issue the right ticket and the Ipswich ticket office has to issue a different one - Ipswich has an odd additional rail extension ticket that can get you to the town centre or hospital in addition to plusbus).
The people on this forum will persist with issues like this. The general public won't, one bad experience and they'll give up and not try it again. Is it any wonder why public transport use is so low in this country compared to people jumping in their metal boxes on wheels?
The people at the top of Plusbus (formerly CPT and now Traveline) get paid irrespective of how well Plusbus does (due to their roles within the relevant organisation, Plusbus is just a side product) so why should they care. Train operators it makes no difference to them. I don't think that they get any more money for them so they don't care (Train operators don't even promote local multi modal tickets which they do benefit from like System One in Manchester so we've no hope for a ticket they won't benefit from), the big bus operators (some exceptions) no longer care, they are too busy running down the networks and begging for more money to prop up their overpaid, failing management. If all 3 areas of business affected don't care, it's only the passengers who suffer. We're just little people to them. Meaningless little people.
Just had a look at the PlusBus website, it's a bit of a time warp, design wise.
The whole scheme is like that.
Dave there was a time a while ago where Metro was saying the Plusbus wasn't valid despite the Plusbus website saying otherwise. Has that now been sorted? Your comments suggest that it has but confirmation would be useful. TY.
I've used Plusbus on the Metro twice in September and it was accepted both times without question.
The most significant example in Merseyside being for Railcard holders aged 16, 17 or 18 - who can get a MyTicket (unlimited bus travel across all of Merseyside and Halton) for 55p less than a PlusBus - or if travelling at the weekend or after 9:30am can get either a One Area Saveaway (unlimited bus and rail travel in the same area as a PlusBus) for 30p less or an All Area Saveaway (unlimited bus, rail and ferry travel across all of Merseyside, plus use of the parts of the Merseyrail network outside Merseyside) for 15p more.
I've raised a number of these issues with Plusbus before. They just say that they will put it to the operators as it's the operators who set the prices. They don't give a hoot though.