Pleasant Delay Repay experience

[AdamWW]

I just had an unusually pleasant experience with Delay Repay from TfW.

It was for a journey with split tickets (thanks to trainsplit) and a combination of an anytime return and advance single.

They don't give an option to enter details for more than one ticket so I had to enter the code for one ticket, disagree with the (correct) details it found for that ticket and change them to the complete journey. I said it was a single and calculated the effective single price (half the return + the advance) and sent an image of the two tickets along with my calculation for the value.

Not surprisingly it went for a manual check, but more surprisingly it was approved in only two days, with the same amount I calculated.

I wish it was always that simple.

Though part of me thinks it's a bit unreasonable to save money by splitting tickets when I think I could have got an advance for the whole journey for not a huge amount more, then expect them to handle the resulting complex delay repay calculation.

 

[Haywain]

Meanwhile, my very simple TfW claim with one ticket for a 30+ minute delay took over a week to be approved!

 

[zero]

I said it was a single and calculated the effective single price (half the return + the advance) and sent an image of the two tickets along with my calculation for the value.

Interesting. If I was making this claim I would have put return, because I would put the details of the first ticket in the series.

Then I would have just added up the prices displayed on all tickets involved, and leave it up to the TOC to work out what they want to pay me.

I appear to have only ever made one claim on a single combined with a return. I suppose I would have said it was a single as that was the first ticket.

It appears the TOC just treated the total price paid as a return price, so I got less than I would have if they based it on each ticket separately, but then I actually stopped short (on the outbound portion of the return ticket) so it shouldn't really have been on the full amount anyway

 

[AdamWW]

Interesting. If I was making this claim I would have put return, because I would put the details of the first ticket in the series.

Then I would have just added up the prices displayed on all tickets involved, and leave it up to the TOC to work out what they want to pay me.

I can't see any harm in making their life easy. I'd want to do the calculation anyway to work out if I thought they'd paid the correct amount (out of curiousity even if I didn't want to challenge it).

Picking single made sense to me. I can halve the return price to get the equivalent single price but doubling the advance to make up a return cost doesn't seem right, and neither does including the cost of the advance ticket used on the return trip which in my view has nothing to do with the claim.

Anyway it worked out.

 

[mm333]

I was impressed with LNER a couple of weeks back. I booked my Kings Cross-Shipley via Leeds ticket with them and had opted for one-click delay repay. I was booked on the 1935. At 2004, we had yet to depart but an email came through asking me to click to claim for the full price of my ticket.

 

[peri]

My claims are with Northern and TPE and generally ok, but I measure them in months, not weeks!
The worst one was when I received a letter promising two return tickets but enclosing just one single!