Platform Assistant/ Customer Service Officer - Nottingham and Derby

[stjimmy87]

Hi all

Just seen this vacancy https://careers.eastmidlandstrains.co.uk/vacancy.aspx?ref=2017-81

So basically some questions..

-Salary?
-Hours/shift pattern?
-Is dispatching involved in the duties?
-Anyone done a video interview and what's it like?
-If you want to be a driver as I do is this a good step?

Cheers

 

[Thedispatcher]

Hello, I do the same job for another TOC in the West Midlands and I can tell you my salary is about £22k, it does involve dispatch and it's a good place to start on the railway. I work a four day week with a long weekend every three weeks, Sunday may be different.

I've done an EMT video interview and it's a computerised voice asking you about six questions, standard customer service type stuff and you have two minutes to answer each question.

Hope this helps

 

[stjimmy87]

Hey thanks for your reply, very helpful. How long are the shifts usually?

 

[Thedispatcher]

Generally, the basic length of a shift is 08:45 however we work fostered overtime so under normal circumstances they can be as long as 10:15. Hidden rules apply and the maximum length is 12 hours for safety critical work.