Person hit by train at Surbiton (07/10)

[infobleep]

Just wait until November when the ORMs are gone, you'll look back with fond nostalgia at how things are at the moment!

What does ORM stand for? I it Operating Resource Manager. What do they do and how will it be dealt with without them?

 

[HarleyDavidson]

Not quite right.

Operations Resource Manager formerly known as the TCS (Train Crew Supervisor), they deal with train crewing issues, such as being late for work, sickness, cross covering, utilisation of spare crews, cover crews and so on.

Their job is to cover all of the work that the CRO (Centralised Rostering Office) may have missed or couldn't cover, so that the service runs. However as I and many others have found out, that when the brown stuff hits the high speed rotating ventilation device like it did yesterday and you can't get through to them on the phone or directly in their office, people wait & wait until such time as they give up & go, especially when they've done their hours & the obligatory 30' overtime and I for one won't do any for them especially if I've been up since 0245!

No one's going to thank you for screwing the job up if you're exhausted and add to the problems.

The problem they're going to have centralising everything to two locations which are Southampton & Waterloo is that you'll lose the all important local touch & local knowledge and knowhow.

If I say something to a Waterloo ORM about something on the Alton line or Ascot branch, they wouldn't have a clue what I'm on about, yet if I say the same thing to a Woking ORM, they'll know exactly what I'm talking about and be able to deal with it far quicker.

 

[FordFocus]

To be fair to TCS/ORM/Whatevername their workload increases 500% depending on the scale of problems so are always on the phone.

Especially when missed PNBs, limited route knowledge and other things that will cock up a nicely laid out plan they had.

I have sympathy with some of them.

 

[HarleyDavidson]

To be fair to TCS/ORM/Whatevername their workload increases 500% depending on the scale of problems so are always on the phone.

Especially when missed PNBs, limited route knowledge and other things that will cock up a nicely laid out plan they had.

I have sympathy with some of them.

Too right, but centralising them isn't the solution, it'll just add to the problem.

 

[FordFocus]

Centralised Rostering and Traincrew Resources is a nightmare.

 

[61653 HTAFC]

Four trespass incidents in a short space of time sounds a lot, especially in the well-to-do areas of Surrey and Hampshire. Was this due to people getting fed up and deciding to walk down the tracks I wonder?

 

[Matt Taylor]

I wouldn't do their job, it's a thankless task and they are very knowledgeable people. Even when the going is good they still have to deal with the roster police and other petty nonsense!

 

[theironroad]

Ah, so that is where Mr Neill has gone to. Maybe that's why there are new ties around... Lol

I have sympathy for some individual orms, but while eventually having all the people in the same room is a good idea, you still need enough people and the gods of efficiency don't like the shoestring to be too long...

 

[455driver]

Just wait until November when the ORMs are gone, you'll look back with fond nostalgia at how things are at the moment!

So you will be like us, under central 'control'!
Good luck with that!