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Penalty Fare Schemes

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185143

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I've just phoned the Customer Relations department of a TOC that operates a 'Penalty Fake' scheme-ie. One that the TOC wants people to think is a penalty fare, but is not regulated by the Penalty Fare rules (Merseyrail being an example of a TOC conforming to the official Penalty Fare rules). Whilst listening to all the options, one of them was 'for Penalty Fares queries, press X'.

Is it permitted for a TOC to refer to 'Failure to purchase' notices as penalty fares? It doesn't seem right...
 
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Fare-Cop

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I've just phoned the Customer Relations department of a TOC that operates a 'Penalty Fake' scheme-ie. One that the TOC wants people to think is a penalty fare, but is not regulated by the Penalty Fare rules (Merseyrail being an example of a TOC conforming to the official Penalty Fare rules). Whilst listening to all the options, one of them was 'for Penalty Fares queries, press X'.

Is it permitted for a TOC to refer to 'Failure to purchase' notices as penalty fares? It doesn't seem right...


No, only TOCs that have a DfT licenced Penalty Fares scheme in place should be referring to their notices in relation to Penalty Fares policy.

Having been involved right at the very beginning of BR introduction of Penalty Fares in 1989 and having been one of the handful of people who issued the very first notices, I can say for certainty that PFs are not the revenue protection panacea that so many seem to think they are.

If a TOC does not apply for a licenced PF scheme and decides to operate a 'Fail to Pay' settlement policy, whether we like it or not, that process is legal.

Where facilities to pay before boarding were available to a traveller, National Railways Byelaw 18 (2005) makes it a strict liability requirement to use them unless one of the listed exemptions apply. Charter 'aims' and other 'hopes' do not overrule that legislation.

If a TOC decides that, rather than go straight to prosecution of an alleged offence contrary to Byelaw 18 that they will give an offender an opportunity to settle the matter administratively, that is entirely their prerogative, but it should not be referred to as a 'penalty fake'.

There is nothing fake about it, some people may not like it, but it is a choice the TOC is permitted to make I'm afraid.
 
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323235

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I disagree as it is not a penalty "fare" then if it isn't licenced to use the terminology but an administrative settlement, therefore highly misleading to the consumer (yes that's what you get for being a customer and not a passenger!)

Just like private parking enforcement has to differ from council enforced notices, so too should these penalty fakes.
 

Master29

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I disagree as it is not a penalty "fare" then if it isn't licenced to use the terminology but an administrative settlement, therefore highly misleading to the consumer (yes that's what you get for being a customer and not a passenger!)

Just like private parking enforcement has to differ from council enforced notices, so too should these penalty fakes.

The difference is private parking companies very rarely take people to court but TOC`s tend to if people ignore the letters.
 

Fare-Cop

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I disagree as it is not a penalty "fare" then if it isn't licenced to use the terminology but an administrative settlement, therefore highly misleading to the consumer (yes that's what you get for being a customer and not a passenger!)

Just like private parking enforcement has to differ from council enforced notices, so too should these penalty fakes.

I'm not sure what you are disagreeing with if your post was referring to mine.

Like you, I said the TOC should NOT refer to their scheme as a 'penalty fare'

What I described was a 'Fail to pay settlement policy'. In other words an 'administrative settlement or disposal', which is legal if the TOC chooses to adopt it
 

DaveNewcastle

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. . . . .

If a TOC decides that, rather than go straight to prosecution of an alleged offence contrary to Byelaw 18 that they will give an offender an opportunity to settle the matter administratively, that is entirely their prerogative, but it should not be referred to as a 'penalty fake'.

There is nothing fake about it, some people may not like it, but it is a choice the TOC is permitted to make I'm afraid.
I strongly agree. The relentless repetition of the phrase 'penalty fake' on this forum is very tiresome and disappointing in the context of so many otherwise intelligent contributions.

. . . . .

What I described was a 'Fail to pay settlement policy'. In other words an 'administrative settlement or disposal', which is legal if the TOC chooses to adopt it
Yes, and in case there is any doubt in the minds of the anti-rail posters on here, an administrative settlement of an alleged criminal offence is NOT confined to actions brought by Railway Companies nor even to private prosecutions.
 

Starmill

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Surely it is either a Penalty Fare under the DfT regs or it is not? I thought this was black and white. Something which looks like a Penalty Fare and is administered to the customer as if it were a penalty fare but is not part of the DfT scheme is not, in fact, a Penalty Fare. I thought this was also clear.
 

Bletchleyite

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If a TOC decides that, rather than go straight to prosecution of an alleged offence contrary to Byelaw 18 that they will give an offender an opportunity to settle the matter administratively, that is entirely their prerogative, but it should not be referred to as a 'penalty fake'.

It gets referred to as a Penalty Fake because it is, in some cases, used as a sham Penalty Fare avoiding all the statutory protection and regulations of a proper Penalty Fares system.

If it were only used for proper evasion and not simple Failure to Pay I wouldn't mind, but as it is it is used in cases where a proper statutory Penalty Fare would be used where a Scheme was in operation, and often where inadequate ticketing facilities are provided.

I am in full support of Penalty Fares schemes (proper ones) provided adequate ticketing facilities are provided (this means a TVM or at least a PERTIS at *every* station in the Scheme area) and would equally be in support of an increase of the Penalty Fare to £80, discounted to £40 for prompt payment, increased to £120 for delayed payment, plus the respective Anytime fare, with a statutory appeals process managed by an independent, possibly nationalised, body. This would to me more than adequately replace the Byelaws, leaving RoRA for wilful cases like clearly deliberate falsification.

The clear need, however, is for a formal appeals process in which the TOC has no financial interest, and one that does not require the costs, risks and stress of going to Court.

There is nothing fake about it, some people may not like it, but it is a choice the TOC is permitted to make I'm afraid.

I certainly do not like it, and I remain of the view that the strict liability Byelaws need repealing so the TOCs cannot misuse them in this manner. It should be PFs, or RoRA requiring wilful intent and thus a much higher burden of proof in my view.
 
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Bletchleyite

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Yes, and in case there is any doubt in the minds of the anti-rail posters on here, an administrative settlement of an alleged criminal offence is NOT confined to actions brought by Railway Companies nor even to private prosecutions.

Indeed not. However, I don't like it in its railway application; that's the only real application I am familiar with. Though as I've said on here before I don't support the concept of strict liability offences at all; to me it's intent that is bad, if you see what I mean.
 

yorkie

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Is it permitted for a TOC to refer to 'Failure to purchase' notices as penalty fares? It doesn't seem right...
No. It's an out of court settlement, not a Penalty Fare.
I certainly do not like it, and I remain of the view that the strict liability Byelaws need repealing so the TOCs cannot misuse them in this manner. It should be PFs, or RoRA requiring wilful intent and thus a much higher burden of proof in my view.
We've had this debate before (most recently Severity of railway ticketing laws compared to other laws ) so I suggest we don't have it again.
 

323235

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I'm not sure what you are disagreeing with if your post was referring to mine.

Like you, I said the TOC should NOT refer to their scheme as a 'penalty fare'

What I described was a 'Fail to pay settlement policy'. In other words an 'administrative settlement or disposal', which is legal if the TOC chooses to adopt it

It was the last part I disagreed with although I may have interpreted it differently to how you intended - that the TOCs are perfectly entitled to use the wording Penalty Fare outside of a DfT approved scheme and they aren't then Penalty Fakes even in the absense of DfT approval. Whilst I agree they are valid charges under railway law , I still feel the term penalty fake is a reasonable description. Although you may have not intended it to read this way.
 

Fare-Cop

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It was the last part I disagreed with although I may have interpreted it differently to how you intended - that the TOCs are perfectly entitled to use the wording Penalty Fare outside of a DfT approved scheme and they aren't then Penalty Fakes even in the absense of DfT approval. Whilst I agree they are valid charges under railway law , I still feel the term penalty fake is a reasonable description. Although you may have not intended it to read this way.

I believe that you are right, this is down to misinterpretation. I'm sorry if my wording mislead, I thought that I had qualified my comment pretty clearly right at the beginning of it and which I have repeated here.

No, only TOCs that have a DfT licenced Penalty Fares scheme in place should be referring to their notices in relation to Penalty Fares policy.

For avoidance of doubt, I believe that any TOC that does not have a DfT licenced Penalty Fares scheme should definitely not refer to the penalty fares rules as relevant to their process.

As DaveNewcastle has pointed out very clearly here:

I strongly agree. The relentless repetition of the phrase 'penalty fake' on this forum is very tiresome and disappointing in the context of so many otherwise intelligent contributions.

and in relation to administrative disposals:

Yes, and in case there is any doubt in the minds of the anti-rail posters on here, an administrative settlement of an alleged criminal offence is NOT confined to actions brought by Railway Companies nor even to private prosecutions.

and confirmed again by yorkie

No. It's an out of court settlement, not a Penalty Fare.

'Administrative disposals' involving payment of a fee will be applied by all enforcement process where it is considered appropriate and that includes cases handled by Police and CPS at times. MoJ guidelines positively encourage it in some cases.

For the 'anti-rail posters' that Dave refers to and in the case of Railway Byelaws, this is not some archaic and obscure legislation that we are talking about, the current Byelaws date back to only 2005 and that latest review actually toughened them up.

I am certainly not in favour of prosecuting Byelaw 18 as a matter of course.

I agree that action should only be considered where a traveller has had clear opportunity to pay and has chosen not to take that opportunity.

Opportunist fare evasion remains a problem in a great many areas where facilities have been made available and are in working order. I agree that a card only TVM does not provide an unequivocal opportunity to pay in all cases, but when a traveller has had a number of further opportunities to pay by cash on-route, whether at changing points or on train and is detected leaving the railway having not paid, then action is certainly justified. The National Rail published connecting times have relevance in this situation.

Having had 38 years of Penalty Fares in operation on railways in this country it is clear that there are a great many areas where the process has not achieved its aims and where that system has no value whatsoever. It was designed to deal with short hop commuter routes where opportunist ticketless travel was identified as a major loss of revenue, the rules make clear it is not a tool for dealing with fare evasion. It remains a valuable tool along with prosecution of offences, but only where used as part of a complete revenue protection strategy.

Along with Transport Focus and the guidelines produced by RDG (ATOC), I agree that an administrative settlement is appropriate in cases of ticketless travel contrary to Byelaw liability where there is no evidence of a similar matter concerning that traveller having been reported in similar circumstances.

The fact is that as has previously been posted, prosecution under S.5.3 RoRA (1889) will and does succeed in almost all cases where a competent prosecutor refers to the Appeal Court judgment in the case of Corbyn (1978). "Having passed opportunities to pay and having not paid, he had not declared his journey and the inspector reports that he showed intention to leave the railway"

We've had this debate before (most recently Severity of railway ticketing laws compared to other laws ) so I suggest we don't have it again.

I couldn't agree more, we will all have to work with what we have if and until this is changed by government. Whatever we might like to suggest on this, or any other forum isn't going to alter things in short order.
 
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BML247

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It would be helpful to know which TOC so we can see if it is one that does operate a PF scheme where applicable.
 

Fare-Cop

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It would be helpful to know which TOC so we can see if it is one that does operate a PF scheme where applicable.

I think from the OP's original post it seems safe to assume that it is not a TOC that operates a licenced Penalty Fares scheme, see below:

I've just phoned the Customer Relations department of a TOC that operates a 'Penalty Fake' scheme-ie. One that the TOC wants people to think is a penalty fare, but is not regulated by the Penalty Fare rules (Merseyrail being an example of a TOC conforming to the official Penalty Fare rules). Whilst listening to all the options, one of them was 'for Penalty Fares queries, press X'.

Is it permitted for a TOC to refer to 'Failure to purchase' notices as penalty fares? It doesn't seem right...

It also seems that the OP MAY have alluded to which TOC it may be in his/her signature line
.
 
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Bletchleyite

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It's also possible there is a shared outsourced customer services centre in operation for multiple TOCs, including one or more that do operate statutory Penalty Fares?
 

185143

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I think from the OP's original post it seems safe to assume that it is not a TOC that operates a licenced Penalty Fares scheme, see below:



It also seems that the OP MAY have alluded to which TOC it may be in his/her signature line
.

Indeed, it was Arriva Rail North's outsourced Customer Experience Centre in Sheffield.
 
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