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Penalty Fare Procedural Error

Emi282

New Member
Joined
25 Aug 2026
Messages
3
Location
London
Hi All,

I've recently been issued a penalty fare. I'm not here to dispute the cause: it was a Monday morning, I was not doing my usual journey and made an error in my ticket. Human error, it happens. I apologised to the inspector for my mistake and accept it was my own fault.
However, I've heard that penalty fares are often successfully appealed because of procedural errors. Sometimes, at the second appeal. So, I was wondering whether I could try appealing anyway, to ask for the penalty fare to be reviewed. I don't want to make the situation worse for myself, but since I have the right to appeal, I thought I may as well check that the penalty fare is even valid in the first place. Human error, it happens!
Would like to hear your thoughts on this.

Thanks,
E
 
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SuspectUsual

Established Member
Joined
11 Jul 2018
Messages
6,664
If you tell us the details and post a redacted image of your penalty fare receipt people will be able to advise you
 

Watershed

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
26 Sep 2020
Messages
16,568
Location
UK
As you say, many Penalty Fares are issued either in ways or in circumstances that leave them open to appeal. There is nothing to lose by checking if that may be the case for you.
 

Emi282

New Member
Joined
25 Aug 2026
Messages
3
Location
London
Thanks both for the reply. Hope you can see the image okay. It's just over half of the full notice. I took the overground to Finsbury Park and then went to the train platform. There are no barriers and I just forgot to get the ticket before boarding. I wasn't trying to evade a fare; I would have had to buy a return anyway as I was going back to Finsbury later that day. Returns and singles are the same cost for this journey. So I accept it was my error - I should have been more awake and on it. Just one of those things that happens. Especially when there are connected platforms, I also forget to tap out on my oyster card... Image.jpeg
 

Mcr Warrior

Veteran Member
Joined
8 Jan 2009
Messages
17,150
Question... Where's the next stop after Potters Bar on a Northbound train at or around 0834 on a Monday morning? Won't be Welwyn Garden City, will it?
 

SECR 65

Member
Joined
2 Apr 2026
Messages
643
Location
East Sussex
Appologies if this isn't relevant, but why is the address given for Southeastern in Ashford? Am I correct that Potters Bar is north of London on the TL/GN network?
 

MrJeeves

Established Member
Associate Staff
Senior Fares Advisor
Joined
28 Aug 2015
Messages
4,608
Location
Burgess Hill
Appologies if this isn't relevant, but why is the address given for Southeastern in Ashford?
They handle some of the logistics for GTR penalty fares, as historically they were both Go-Ahead (and now they're both GBR!).
 

30907

Veteran Member
Joined
30 Sep 2012
Messages
21,922
Location
Airedale
If the PF was issued before the Hatfield stop, you should have been offered the choice of alighting there (£13.30).
 

tatitiliti

Member
Joined
29 Mar 2025
Messages
217
Location
Newark
correct, it goes to Potters Bar, then to Hatfield first, and then WGC.
Sorry if I’ve missed this but was Welwyn Garden City the final destination of your intended journey, and were you asked to specify your final destination by the member of staff?
 

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