Penalty Fare for Starting Short on Off-Peak Day Return

[saismee]

So might it be prudent to ask WMT what action they are are now taking to prevent similar re-occurance?

And seek compensation for the stress caused by this incident. They'll probably just give a generic corporate response unless you affect their wallet.

 

[Mattplans]

What an interesting (and outraging) case. I am, however, doubtful OP will return. They would have received a response to their CCTV requests and complaints by now?

 

[Haywain]

Hi. First, well done and congratulations. I had the exact response from the AS. I am assuming we won our appeal and we no longer are liable to pay the fee, right? It's clearly stated.. but I am pretty sure that's the outcome? Thanks.

You would be better to start a new thread if you are looking for assistance, rather than asking a question of a poster who hasn't been here for several months.

 

[Starmill]

I was told by a member of Virgin ticket office staff about 10 years ago when I asked for a ticket from a station with a different origin (my local) on a different line. The fare was either the same or very similar, I can't recall now.

The ticket clerk asked why I hadn't bought it there, fair enough, so I explained I'd been dropped off and would need to get back to my home station. I was then very bizarrely told I couldn't do that, on a basic anytime day return which had no break of journey restrictions, and they weren't prepared to sell it to me.

I had the same experience with Virgin Trains at the ticket office at Manchester Piccadilly once, years ago, long before the ticket gates were put in. I requested a return from a nearby station to Manchester. They asked me why I didn't buy the ticket before boarding the train, as it's not permitted to buy onboard. They still wouldn't sell me the ticket from where I had come from even after I explained that the station in question has no way of buying a ticket before boarding the train. I left without paying, then later on may way back to make the return journey a different person was serving and they happily sold me the ticket correctly at that point. Bizarre!

 

[contrex]

GWR are quite happy to sell me, either on board or at the little booth at Bristol TM, a return to anywhere from Montpelier, even though I got on at Stapleton Road (where there are no staff or ticket machines). Montpelier is right near to a curry restaurant I am fond of, and quite often I'll go there for my tea after a day in Cardiff, Oxford, Bath, etc.

 

[cvs]

This would be a fit case for taking to ombudsman, if they WMR fail to resolve your complaint.