Paying over the odds when getting on at a station with no ticket facilities.

[wkenyon]

My girlfriend bought the following ticket on a train, after getting on at Wennington, a station with no ticket facilities:

Class: STD
Ticket Type: OFF-PEAK R
16-25
From: WENNINGTON
To: CAMBRIDGE
Route: NOT VIA LONDON
Validity: AS ADVERTISED
Price: 79.05

The guard was from Northern rail. I went on the northern rail website and they advertise the exact same ticket, except with route 'Any Permitted' for £77.10.

She even took the machine from him, and tried to find the £77.10 ticket on the machine, she couldn't.

This is a bit of a pain, as she would have preferred to travel via London.

I thought that you weren't supposed to be penalized for buying your ticket on the train, after getting on at a station with no ticket facilities. Any info about what happened would be appreciated.

 

[Bletchleyite]

I can see no reason why that ticket should ever be sold, as the Any Permitted is as you correctly say cheaper.

 

[yorkie]

She wasn't penalised; it was a mistake/error (either a mistake by the Guard in not finding the ticket, or an error in the software on the Guard's machine).

Contact Northern and hopefully they can resolve the matter.

 

[najaB]

I went on the northern rail website and they advertise the exact same ticket, except with route 'Any Permitted' for £77.10.

Was it for the same journey at the same time and date?

 

[mbreckers]

She even took the machine from him, and tried to find the £77.10 ticket on the machine, she couldn't.

I'm sorry, the ticket inspector/guard just allowed a passenger to take his ticket machine?

 

[causton]

Probably not completely take but just look at the screen. Guards have done it to me before when I was unsure what fare to pick!

Then it got issued with the wrong railcard discount but that was sorted after haha...

 

[34D]

I believe I'm right in saying that said ticket is in fact valid via London (inc the underground) due to the fare being higher.

A copy and paste from brfares:

OFF-PEAK R
SVR Route
NOT VIA LONDON Validity
AS ADVERTISED
Restrictions
2V**CROSSCOUNTRY OFF PEAK Adult
£119.80 Child
£59.90 ◊
Outward & Return:* VALID ON ANY TRAIN AFTER 0930 M-F
*Fare Setter: CROSSCOUNTRY
OFF-PEAK R
SVR Route
✠ANY PERMITTED Validity
AS ADVERTISED
Restrictions
3A**OFF PEAK TO/VIA LDN (NOT KINGS Adult
£116.80 Child
£58.40
Outward:* NO ARR IN LDN EUS PRE 1005 M-F
Return:* NO DEP FROM LDN EUS PRE 0905 M-F
*Fare Setter: VIRGIN WEST COAST


No surprise that XC sets the higher fare with more restrictive times!

 

[Hadders]

Good luck getting onto the Underground with a ticket marked 'not via London'.

 

[maniacmartin]

Obviously it's too late now but a zero fate change of route excess could have been obtained at an intermediate station to get a ticket with a Maltese cross for travel on the Underground.

 

[gray1404]

Contact Northern and get this sorted. Wonder if they'll try and fob you off with one of ther comp 1 day travel vouchers. Go to TF if you reman unhappy.

 

[greatkingrat]

Contact Northern and get this sorted. Wonder if they'll try and fob you off with one of ther comp 1 day travel vouchers. Go to TF if you reman unhappy.

Considering they were overcharged by the grand total of £1.95, a free 1 day voucher would be a pretty good result.

 

[gray1404]

Considering they were overcharged by the grand total of £1.95, a free 1 day voucher would be a pretty good result.

I agree