Passenger Assistance App

[Kath123]

All I want to ask is - After you are checked in by a train station staff member on the Passenger Assistance App (upon arrival at the station before your journey) are no reminders/alerts sent to staff to remind them to help you and not forget you?

I don’t feel able to discuss further at present why I am asking this.

 

[notspy]

Passenger Assist won't send notifications for onboard staff, they have to search for the train where it'll show what and where passenger assist bookings are. I'm not sure how it works for 'logged in' station staff.