bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,461
Does anyone know what the "issue" is with monthly Oyster usage statements. They are frequently missing.
Quoting a Customer Services reply from a few months ago, "there has been an issue identified, which there isn't a fix for at this time, but they are working on it" The suggested workaround is to set it to weekly statement, then revert back to monthly statement once the weekly ones are received, and failing that, use an alternative email address.
If all that fails, the only suggestion they could offer is to manually download them which is worse than archaic in this day and age.
This issue appears to have remained unresolved for the last six months. Once it goes beyond 8 weeks it then becomes impossible to retrieve any data.
Quoting a Customer Services reply from a few months ago, "there has been an issue identified, which there isn't a fix for at this time, but they are working on it" The suggested workaround is to set it to weekly statement, then revert back to monthly statement once the weekly ones are received, and failing that, use an alternative email address.
If all that fails, the only suggestion they could offer is to manually download them which is worse than archaic in this day and age.
This issue appears to have remained unresolved for the last six months. Once it goes beyond 8 weeks it then becomes impossible to retrieve any data.
