So I topped my oyster up online on Saturday and selected my correct station, I went through all the pay screens fine then got to the end and it stated order error and that I have to pick it up from London Bridge as they already owe me £2.50 for a refund, I have since been to London bridge and it hasn't added my top up. The money has left my account. I have had no confirmation email so I don't know what has happened would I be automatically refunded after a few days?
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Oyster topped up online but not been added?
- Thread starter Amie
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gray1404
Established Member
The best thing to do here as a starting point is to phone TfL customer service with your card to hand (their number is on the Oyster card). I have found them to be very helpful and good at resolving problems.
ert47
Member
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- 28 Feb 2010
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Which London Bridge did you select? Might have selected the national rail station instead of the underground (or Vice versa).
Also if you don't collect the money in a certain time, it should be refunded to your account
Also if you don't collect the money in a certain time, it should be refunded to your account
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