Oyster Online signing in problem

[bicbasher]

Over the last week, I've had issues signing into Oyster Online. I did try and contact TfL with my concerns, but with not much help from their side.

The issue appears to be with two URL's TfL are using for the sign in page.

If the URL has "oyster.tfl.gov.uk" It won't let me sign in regardless of the correct log-in details. However, if I get a url of "account.tfl.gov.uk" I can sign in normally.

I get the same issue using Chrome, Firefox and IE.

 

[MikeWh]

I've just signed in on account.tfl.gov.uk and been asked a number of questions. At the end of that I'm told I have to log in using the email and password entered just then rather than the username and password I used to use. It then took me back to oyster.tfl.gov.uk. I'm not sure what'll happen next time I go to log in.

 

[Zoidberg]

I got in ok using the "oyster.tfl.gov.uk" URL, by going through the TFL home page and clicking on 'Oyster'

But, when I first attempted and since it was so long since I logged in, I entered my email address as my username, rather than the username I registered with. So, I got an error which I quickly corrected and gained access to my account.

BUT, once in I had to, basically, re-register since they are now using email addresses as the username.

EDIT: A similar experience to MikeWh above.

FURTHER EDIT: Using Firefox 25.0

 

[bicbasher]

On the 4th November, I was asked to give additional information and to log-in using my email address which appears to have caused the problem for me.

Using Chrome, closing the browser and then the account.tfl address works, however the latter doesn't work for me using the email address or my old username.

 

[Zoidberg]

Well, I've just successfully logged in to my account via the 'oyster.tfl.gov.uk' URL using my email address as the username. Firefox 25.0.

I hope you manage to get a resolution before too long, bicbasher.

 

[bicbasher]

Just did another check using the URL's using the three browsers. oyster.tfl.gov.uk's sign in url is redirecting to account.tfl.gov.uk and I'm able to sign in properly.

I know the site's been down on some nights for overnight maintenance, which makes me think they've redirected the site along with the account section which may have caused some issues with some accounts.