Oyster Full Charge

[Bristol Rover]

Travelled across the tube on Saturday, and have deduced from the balance shown that I must have been charged the full £4 for a Zone 1 journey from Baker Street to Kings Cross.

I was sure I touched out at Kings Cross, but it was extremely busy and when you have an endless stream of people touching the pad and walking through, it's not clear who has actually validated the gate to open.

You can't exactly stop to make sure because you've got someone else busily rushing through behind you.

Although it's only £2 or so, it is annoying. Is it worth writing to TFL to try and get the credit applied? I have rail tickets to substantiate that I left at Kings Cross.

 

[MikeWh]

You can't exactly stop to make sure because you've got someone else busily rushing through behind you.

I don't worry about the people behind. You need to make sure that the light is orange before you touch and that it changes to green afterwards.

Although it's only £2 or so, it is annoying. Is it worth writing to TFL to try and get the credit applied? I have rail tickets to substantiate that I left at Kings Cross.

You can write, or email, or phone the helpline. If you explain what happened they may agree to refund the difference back to your card. It will be sent to a station that you will use over the next week and will be added to your card balance when you touch in or out at that station.

 

[snail]

Travelled across the tube on Saturday, and have deduced from the balance shown that I must have been charged the full £4 for a Zone 1 journey from Baker Street to Kings Cross.

PAYG Oyster deducts £7.40 on entry, and the credit is adjusted on exit. There are no Oyster fares at £4.00 exactly and it's highly unlikely you will have been charged the cash fare under PAYG. Did you use the card at any other locations that day?

If it's a registered card and you top up online you can check exactly what you have been charged/credited at each touch point, otherwise calling customer services is probably the best action.

 

[MikeWh]

PAYG Oyster deducts £7.40 on entry, and the credit is adjusted on exit. There are no Oyster fares at £4.00 exactly and it's highly unlikely you will have been charged the cash fare under PAYG. Did you use the card at any other locations that day?

If it's a registered card and you top up online you can check exactly what you have been charged/credited at each touch point, otherwise calling customer services is probably the best action.

PAYG Oyster deducts up to £7.40 on entry. In reality there is only one station where that happens and only in the peak. On pretty much all the network the entry charge is £4.40 off-peak and £6.50 peak.

 

[snail]

Serves me right for reading the blurb without checking my own account! Yes, you are right I have been charged £4.40 for off peak Z1 entry on my most recent trips. Still makes a £4 fare unlikely, more probably £4.40.

 

[TUC]

I don't worry about the people behind. You need to make sure that the light is orange before you touch and that it changes to green afterwards.


You can write, or email, or phone the helpline. If you explain what happened they may agree to refund the difference back to your card. It will be sent to a station that you will use over the next week and will be added to your card balance when you touch in or out at that station.

What happens if you're not going to use a station over the next week-which is quite possible for all the non-Londoners that use Oysters?

 

[island]

What happens if you're not going to use a station over the next week-which is quite possible for all the non-Londoners that use Oysters?

You can phone in to request a refund up to eight weeks after travel (I think), and if you aren't going to be in London for eight weeks you can phone up and request the refund is noted on your account, then phone in again a couple of days before you go to London and they'll then send it to a station of your choice.

Unclaimed refunds wait at the station you chose for eight days, starting the day after you request it.