Oyster Admin Fee

[JKJimar53]

Has anyone had experience of getting a refund on Oyster sent by cheque?
The woman at Kings Cross told me she had cancelled the money on my card but I would have to phone the Oyster card helpline to request it from them but I would not be charged an admin fee as it was just pre pay. When I got to Highbury the man told me I would get a cheque sent within 5days but I would have to pay an admin fee.
Who is right, and can anyone tell me how much the admin fee is. How long it will take and whether I need to phone oyster. Thankyou

 

[yorkie]

If anyone knows the answer to this, Mojo and MikeWh will do (along with others I'm sure), but I do wonder if there is enough information here for them to provide an answer.

What is the refund for? Is this compensation for a delay, or for overcharging? What were the circumstances?

I would have thought there should not be an 'admin fee' if it was due to a fault of their own, however as I have absolutely no idea why you are being refunded it is impossible to say either way.

 

[Mojo]

The maximum cash refund at an LU ticket office is £10 where the original credit was paid for with a different payment type. Is this the type of refund you are requesting, for more than £10?

 

[RJ]

I had one once when I bought a season ticket by debit card at a TVM at Peckham Rye which never actually loaded onto my card. Went through the helpline (the 16+ Zip department) and I was sent a cheque, no mention of any admin fee.

Also had a cheque when I lost a 16+ Zip card, plus the credit refunded. Again, no mention of an admin fee.

I once paid £20 cash for a £10 topup at Woolwich Arsenal. The machine spat out £10 worth of coins but didn't load my credit onto the card. DLR sent me a Postal Order for £10 after I chased it up.

Now I only top up at ticket offices or the FasTiS machine in the office.

 

[JKJimar53]

If anyone knows the answer to this, Mojo and MikeWh will do (along with others I'm sure), but I do wonder if there is enough information here for them to provide an answer.

What is the refund for? Is this compensation for a delay, or for overcharging? What were the circumstances?

I would have thought there should not be an 'admin fee' if it was due to a fault of their own, however as I have absolutely no idea why you are being refunded it is impossible to say either way.

I no longer need my Oyster card so need my credit and deposit back.

 

[SS4]

I handed my Oyster card in at Uxbridge and got the money sent to my home address as a cheque and the £3 deposit in cash with no admin free.

 

[Daniel]

No there is no admin fee for cashing in an oyster with PAYG. The only time an admin fee wades in is if you have a season.

If the PAYG balance plus the deposit on the card adds up to £10 or under, it can be refunded in cash at a tube ticket office. If all of the pre-pay on your oyster was added in the same tender, it can be refunded in the same tender. (£80 by bank card, 10p by coin, can't be refunded at a ticket office). If it's mixed tender and over £10 it has to be done via a cheque.

But no, there should be no admin fee on a refund of a deposit and PAYG and you should refuse to pay one!

You should call oyster to confirm the refund has gone through, though.

 

[JKJimar53]

Is no admin fee written on the TFL website(or anywhere). I cant find it.