Overpaid delay repay

[A S Leib]

I've made a delay repay request which has since been approved, but instead of the ~54 minutes I was delayed by, the confirmation email says I was delayed by 108 minutes, which means I'd get the full ticket cost back rather than half. How likely is it that I'd be asked for half of it back?

 

[northwichcat]

The automated emails seem to be generated based on the time the computer thinks you arrived, rather than what you enter. I think a manual check should be added to look for where the two don't match, as the automated system doesn't know what staff advised or where you dashed to make a connection in 3 minutes.

My guess is they won't ask for it back unless you tell them. They have an appeal option if you think they got it wrong, but it's really designed for underpaid instances, rather than overpaid instances.

 

[A S Leib]

Thank you.