• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Outward and return on Advance Singles - refund on both if outward is cancelled?

Status
Not open for further replies.
Joined
19 Apr 2018
Messages
207
If you have two Advance Singles, one outward and one return, are you entitled to a refund on both tickets if you're outward journey is cancelled and you choose not to travel at all (even if your return journey isn't cancelled)?
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Adam Williams

Established Member
Joined
2 Jan 2018
Messages
3,629
Location
Warks
I would expect a retailer to use common sense here and issue a refund, if the second Advance was clearly intended to be used in conjunction with the first as part of a round-trip.

I think this is also in alignment with the PRO:

  • refund of the fare when the journey will no longer serve the passenger’s originally planned purpose. The refund will include the return journey where appropriate

From a practical perspective, it would be probably be easiest to claim this if the two tickets were booked together in the same transaction/journey, but that shouldn't be a requirement.
 
Status
Not open for further replies.

Top