Mrs. island is seriously considering throwing her Oyster card in the bin after recent events. Having got a maximum cash fare last month through her own fault, she added two more £6.50 fares yesterday, which I think is due to OSI combining journeys which it ought not to have done.
She started at Kidbrooke, touching in at 1550, going to Cannon Street NR where she touched out at 1615. She then went on to Liverpool Street on the Circle Line, touching in at 1625 and out at 1639, and left the station to come and meet me after work.
We were going to Lee Valley to see a preview screening of Morning Glory, so we returned to Liverpool Street NR and touched in at 1717, touching out at Edmonton Green at 1801.
On the way back the touch-in at Edmonton Green triggered an auto topup, which we weren't expecting, so we checked the journey history at London Bridge and it reported two incompete journeys, one from Kidbrooke and one from Edmonton Green, along with Kidbrooke-Cannon Street and Kidbrooke-Liverpool Street charged at zero.
My guess is that the journeys to Liverpool Street LU and on from Liverpool Street NR were combined as an OSI, and the time from Kidbrooke to Edmonton Green was then found to be 11 minutes over the maximum journey time for six zones (321234), resulting in an incomplete journey from Kidbrooke, and when she thought she was touching out at EDR in fact she was considered to be starting a new journey, which was also incomplete.
Had the journeys been priced separately they would have come out at £2.10 for the KDB-CST-LST segment (zone 3-1 NR off-peak through fare with 16-25 Railcard) and £3.30 for the LST-EDR segment (zone 1-4 NR only peak), which would be chopped to £4.80 by the price cap.
As her other journeys that day reached the price cap in any case, do you think the Oyster helpline will refund the £13 maximum cash fares? And while we're on the subject, is the "Help and Contact" section of the TfL website coming up for anyone else, because it won't load at all for me?
She started at Kidbrooke, touching in at 1550, going to Cannon Street NR where she touched out at 1615. She then went on to Liverpool Street on the Circle Line, touching in at 1625 and out at 1639, and left the station to come and meet me after work.
We were going to Lee Valley to see a preview screening of Morning Glory, so we returned to Liverpool Street NR and touched in at 1717, touching out at Edmonton Green at 1801.
On the way back the touch-in at Edmonton Green triggered an auto topup, which we weren't expecting, so we checked the journey history at London Bridge and it reported two incompete journeys, one from Kidbrooke and one from Edmonton Green, along with Kidbrooke-Cannon Street and Kidbrooke-Liverpool Street charged at zero.
My guess is that the journeys to Liverpool Street LU and on from Liverpool Street NR were combined as an OSI, and the time from Kidbrooke to Edmonton Green was then found to be 11 minutes over the maximum journey time for six zones (321234), resulting in an incomplete journey from Kidbrooke, and when she thought she was touching out at EDR in fact she was considered to be starting a new journey, which was also incomplete.
Had the journeys been priced separately they would have come out at £2.10 for the KDB-CST-LST segment (zone 3-1 NR off-peak through fare with 16-25 Railcard) and £3.30 for the LST-EDR segment (zone 1-4 NR only peak), which would be chopped to £4.80 by the price cap.
As her other journeys that day reached the price cap in any case, do you think the Oyster helpline will refund the £13 maximum cash fares? And while we're on the subject, is the "Help and Contact" section of the TfL website coming up for anyone else, because it won't load at all for me?
