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Passenger rail performance in the latest quarter (1 July to 30 September 2023) was better than the same quarter one year ago for the main measures of punctuality and reliability. In the latest quarter, there were 1.8 million trains planned in Great Britain. This was up 3% compared with the same quarter one year ago. Table 1 Passenger rail performance has improved this quarter Measure Jul to Sep 2023 Compared with Jul to Sep 2022 (one year ago) On Time 69.2% 1.5pp PPM 86.9% 0.9pp Cancellations score 3.5% -0.6pp For the On Time punctuality measure, the percentage of recorded station stops arrived at ‘on time’ in Great Britain was 69.2% in the latest quarter. Using PPM, 86.9% of trains were punctual at their final destination in the latest quarter. The Cancellations score in the latest quarter was 3.5%. The cancellation measure is a weighted score which counts full cancellations as one and part cancellations as half. This industry measure is an indicator of disruption against the timetable operating on the day. The timetable is finalised at 22:00 the previous evening, and trains removed from the timetable before then will not be included. For example, “P*- coded” pre-cancelled trains are not included, and on days with strike action the Cancellations score only reflects trains cancelled from the reduced timetable. There were five severely disrupted days, when the daily Cancellations score was 5% or higher, in the latest quarter. This was equal to the number of days as the same quarter one year ago. All data tables, a quality and methodology report and an interactive dashboard associated with this release are published on the Passenger rail performance page of the data portal. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 2 1. Background From April 2020 there were reductions in both trains planned and passengers on the railway network due to the coronavirus (COVID-19) pandemic. This led to improvements in punctuality and reliability compared with before the pandemic. However, as passengers returned and more trains ran, both reliability and punctuality deteriorated. Whilst the main focus of this publication is the presentation of the latest quarterly statistics compared with the same quarter (1 July to 30 September) of the previous year (2022), there are also a number of comparisons to four years ago (2019, before the pandemic) to monitor how the recovery of the railway network impacts train performance. Trains planned A train planned in this statistical release refers to a train service confirmed to run by the operator and Network Rail at 22:00 on the previous evening. Planned train services removed from railway systems before this cut-off time are not included. In the latest quarter, there were 1.8 million trains planned in Great Britain. The latest quarter had 43,732 more planned trains (up 3%) compared with the same quarter the previous year (1 July to 30 September 2022). The latest quarter had 248,004 fewer trains planned (down 12%) compared with the same quarter four years ago (1 July to 30 September 2019) that had 2.0 million trains planned. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 3 Figure 1.1 Trains planned consistently remain at lower levels than before the pandemic Trains planned (millions), Great Britain, quarterly data, April 2018 to September 2023 (Table 3123) For the 12 months up to September 2023 (1 October 2022 to 30 September 2023), there were 6.8 million trains planned in Great Britain. This was up 0.5% compared with the previous 12 months ending September 2022 and down 12% compared with the 12 months ending September 2019. In the latest quarter, seven strike action days took place (20, 22, and 29 July, 26 August, and 1, 2 and 30 September). Five of these (20, 22 and 29 July, 26 August, and 2 September) were linked to action by the RMT union, with the remaining two (1 and 30 September) linked to action by the ASLEF union. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 4 Table 1.1 Reduction of trains planned on strike days, Great Britain, July to September 2023 The estimated reductions were calculated by comparing the number of trains planned on the day with the same day the week before. In cases when the same day the week before also had a significant reduction in trains planned, the same day the week after was used. Date Event Estimated daily reduction of trains planned 20 July 2023 Strike action by the RMT union -49% 22 July 2023 Strike action by the RMT union -47% 29 July 2023 Strike action by the RMT union -38% 26 August 2023 Strike action by the RMT union -47% 1 September 2023 Strike action by the ASLEF union -68% 2 September 2023 Strike action by the RMT union -47% 30 September 2023 Strike action by the ASLEF union -66% Further trains planned data are available in Table 3123 (quarterly) and Table 3124 (periodic). Periodic (4-weekly) operational data in Table 3124 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger usage ORR publishes quarterly passenger rail usage statistics. Statistics covering the latest quarter (1 July to 30 September 2023) will be published on 19 December 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 5 2. Train punctuality Punctuality at each recorded station stop On Time is the percentage of recorded station stops that were arrived at early or less than one minute after the scheduled time. In the latest quarter, 69.2% of recorded station stops in Great Britain (13.4 million out of 19.4 million) were arrived at On Time. This was 1.5 percentage points (pp) higher (i.e. better) than the same quarter the previous year and remains above levels observed before the pandemic. Figure 2.1 On Time percentages are still higher than before the pandemic On Time, Great Britain, quarterly data, April 2018 to September 2023 (Table 3133) For the 12 months up to September 2023 (1 October 2022 to 30 September 2023), 67.8% of recorded station stops in Great Britain (50.3 million out of 74.3 million) were arrived at On Time. This was down 2.3pp compared with the previous 12 months ending September 2022, but up 2.5pp compared with the 12 months ending September 2019. Further train punctuality data are available in Table 3133 (quarterly) and Table 3138 (periodic). These include the percentage of recorded station stops arrived at within 3 minutes (Time to 3) and within 15 minutes (Time to 15) after the scheduled arrival time. Periodic (4-weekly) operational data in Table 3138 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 6 Public Performance Measure (PPM) The Public Performance Measure (PPM) is the percentage of trains arriving at their final destination within either 5 or 10 minutes of the scheduled arrival time depending on the type of train operator providing the service. In the latest quarter, PPM for Great Britain was 86.9%. This was 0.9pp higher (i.e. better) than the same quarter the previous year, but a fall of 0.7pp on the previous quarter (April to June 2023). Figure 2.2 PPM was similar to pre-pandemic levels in the latest quarter PPM, Great Britain, quarterly data, April 2018 to September 2023 (Table 3113) PPM for the 12 months up to September 2023 (1 October 2022 to 30 September 2023), was 86.1%. This was down 1.8pp (i.e. worse) compared with the previous 12 months ending September 2022, and down 1.2pp compared with the 12 months ending September 2019. Further PPM train punctuality data are available in Table 3113 (quarterly) and Table 3114 (periodic). Periodic (4-weekly) operational data in Table 3114 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 7 Other punctuality measures Delay minutes Delay minutes measure the time lost between consecutive timing points on the rail network. In the latest quarter, national (GB) passenger train delay minutes attributed to Network Rail decreased by 14% compared with the same quarter the previous year. Delay minutes attributed to operators increased by 10% compared with a year earlier. For detailed information on Network Rail and operator performance this quarter, please see our interactive performance dashboard on the data portal. Periodic (4-weekly) operational data in Table 3184 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Consistent Region Measure – (Passenger) Performance The Consistent Region Measure – (Passenger) Performance (CRM-P) measures passenger train delay attributed to Network Rail from incidents occurring in each Network Rail region, per 100 train kilometres. CRM-P is one of the key measures used by ORR for routine monitoring and assessment of Network Rail’s passenger rail performance. ORR monitors delivery against annual CRM-P targets and regulatory floors set for each of the five Network Rail regions. Periodic (4-weekly) CRM-P data can be found on the ORR data portal (Table 3174). At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Average Passenger Lateness Average Passenger Lateness (APL) measures the average lateness of a passenger as they alight from their train. Periodic (4-weekly) operational data in Table 3144 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 8 3. Train reliability Cancellations In the latest quarter, of the 1.8 million trains planned, 44,952 were full cancellations and 33,229 were part cancellations. The Cancellations score is the percentage of trains planned that were cancelled, whereby full cancellations are counted as one and part cancellations as half. This industry measure is an indicator of disruption against the timetable operating on the day. The timetable is finalised at 22:00 the previous evening, and trains removed from the timetable before then will not be included. Strike action by the railway unions took place on seven days in the latest quarter. In response a reduced timetable was put in place on the strike days and on the some of the days after. The Cancellations score only takes account of trains cancelled from the planned reduced service. Some operators have reported they use the practice of “P*-coding” for resource availability shortage pre-cancellations, i.e. changes to train services caused by nonavailability of staff or rolling stock that are included in a revised timetable, and therefore may not be appearing in operators’ Cancellations scores. Operators who use “P*-coding” may therefore have a lower Cancellations score reported in this release than that which a passenger may experience. ORR has collected and published the number of trains that each operator removed from the timetable due resource availability shortages and an ‘adjusted’ Cancellations score for each period from 8 January 2023 (rail period 11). For more information about “P-coding” see Section 4 below (Train operator analysis – Reliability). In the latest quarter, the Cancellations score was 3.5% which was 0.6pp lower (i.e. better) than the same quarter the previous year. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 9 Figure 3.1 Cancellations score worsened slightly in the latest quarter Cancellations score, Great Britain, quarterly data, April 2018 to September 2023 (Table 3123) The Cancellations score for the 12 months up to September 2023 (1 October 2022 to 30 September 2023) was 3.6%. This was down 0.1pp (i.e. better) compared with the previous 12 months ending September 2022. Train cancellations Table 3123 (quarterly) and Table 3124 (periodic) include data on the number of full and part cancellations by operator. Periodic (4-weekly) operational data in Table 3124 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 10 Responsibility for cancellations In the latest quarter, of all attributed cancellations, operators were attributed with responsibility for 57% of cancellations, with another 4% attributed to external incidents such as a passenger falling ill on a train. Infrastructure owners were attributed with responsibility for 26% of cancellations for infrastructure and network management issues, with another 13% attributed to external incidents such as severe weather or trespassing. External incidents are attributed to the party considered best placed to mitigate their effects. Figure 3.2 Three in every five cancellations were attributed to operators in the latest quarter Proportion of cancellations by responsibility category, Great Britain, quarterly data, April 2018 to September 2023 (Table 3123) Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 11 Severe disruption A Severely disrupted day at a national (GB) level occurs when the Cancellations score is 5% or more. Nationally, there were five severely disrupted days in the latest quarter, a fall of 15 days on the same quarter a year ago. Table 3.1 Severely disrupted days within July to September 2023 with daily Cancellation scores and major incidents or issues that contributed to the cancellations that day Date Cancellations score Major incidents and issues contributing to cancellations 25 July 2023 6.8% Major signalling failure on the Great Western Main Line near Paddington resulting in reductions to Great Western Railway, Heathrow Express and Elizabeth line services. 26 July 2023 5.9% Continuation of signalling incident from the previous day. 16 August 2023 5.1% An Elizabeth line train fault at Paddington was a significant driving factor. Traincrew-associated cancellations were also seen. 9 September 2023 7.2% Causes evenly spread across Traincrew, NonTrack Assets, Severe Weather, Stations and External. Significant incidents included a fatality at Southall and an overhead line issue at Broxbourne. 20 September 2023 5.1% Causes evenly spread across Traincrew, Network Management, Non-Track Assets, Severe Weather and External. Significant incidents included a points failure at Canonbury West junction and flooding across London and the North West. Periodic (four-weekly) data on severe disruption at a national and sub-operator level can be found in Table 3157. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 12 4. Train operator analysis Trains planned Figure 4.1 Trains planned increased for 18 out of 24 operators Trains planned by operator, July to September 2023, and percentage change compared with July to September 2022 (Table 3123) Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 13 In the latest quarter operators’ planned train services were affected by the reduced timetables put in place during the strike action. The change in trains planned in the latest quarter compared to the same quarter last year (July to September 2022) varied by operator, from an increase of 15.3% for both Northern Trains and the Elizabeth line, to a decrease of 14.8% for Chiltern Railways. This should be considered when reviewing the punctuality and reliability data and charts in the sections below. The Elizabeth line opened on 24 May 2022 and all previous TfL Rail services were rebranded as the Elizabeth line. The increase in trains planned seen (up 15.3%) represents gradual increases in services over its first year of operation. Thirteen operators have reported they use the practice of resource availability shortage “Pcoded” pre-cancellations. Pre-cancelled trains are removed from the timetable before the 22:00 the previous evening and are not included in trains planned statistics. The use of “Pcoded” pre-cancellations is likely to have also contributed to the reduction in trains planned seen by some operators. Periodic (4-weekly) operational data in Table 3124 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 14 Punctuality Figure 4.2 Punctuality improved for 15 out of 24 operators On Time by operator, July to September 2023 and percentage point (pp) change compared with July to September 2022 (Table 3133) Chiltern Railways recorded the highest increase in On Time percentage compared with the same quarter the previous year (July to September 2022, up 14.3pp), while TransPennine Express had the largest decrease (down 7.4pp). Periodic (4-weekly) operational data in Table 3138 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 15 Reliability Figure 4.3 Most operators saw a decrease in their Cancellations score Cancellations score by operator, July to September 2023 and percentage point (pp) change compared with July to September 2022 (Table 3123) Reliability improved for 19 operators, with lower Cancellations scores compared with the same quarter the previous year (July to September 2022). Of these, Avanti West Coast (down 8.1pp) showed the most improvement. The Elizabeth line (up 3.3pp) had the largest percentage point increase (i.e. worsened). Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 16 Periodic (4-weekly) operational data in Table 3124 are made available on the ORR data portal as soon as the data are loaded and validated into our systems. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. P*-coded pre-cancellations Some operators have reported they use the practice of “P*-coding” for resource availability shortage pre-cancellations. Pre-cancelled trains are removed from the timetable before it is finalised at 22:00 the previous evening and therefore may not be appearing in operators’ Cancellations scores. Operators who use “P*-coding” may therefore have a lower Cancellations score reported in this release than that which a passenger may experience. From the start of 2023 ORR has collected and published the number of trains that each operator removed from the timetable due resource availability shortages every rail period. These data are published with an ‘adjusted Cancellations score’ to include the trains removed from the timetable due resource availability shortages. The ‘adjusted Cancellations score’ was calculated by combining the official Cancellations score data with the resource availability shortage pre-cancellations data. More information about how the adjusted Cancellations scores are calculated and the limitations of the measure can be found in the Passenger rail performance: cancellations data factsheet on the ORR data portal. Based on the data we collected, the adjusted Cancellations score for the latest quarter was 4.1% (Figure 4.4). This was 0.6pp higher than the official Cancellations score. In the latest quarter, 13 operators reported the use of “P*- coding” for resource availability shortage pre-cancellations, and of these, Grand Central had the highest adjusted Cancellations score at 19.7%. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 17 Figure 4.4 Thirteen operators reported the use of “P*- coded” pre-cancellations in the latest quarter Official Cancellations score and “P*- coded” adjusted Cancellations score, Great Britain and by operator, July to September 2023 (Table 3128 – periodic data) 3.5% 1.7% 2.5% 6.7% 4.4% 1.0% 2.6% 1.2% 2.4% 5.6% 2.1% 4.5% 5.0% 4.4% 4.1% 2.6% 3.1% 19.7% 4.5% 1.1% 5.0% 2.2% 2.6% 8.2% 2.3% 6.0% 13.2% 4.5% Great Britain Chiltern Railways East Midlands Railway Grand Central Great Western Railway Hull Trains London North Eastern Railway Lumo Merseyrail Northern Trains ScotRail TfW Rail TransPennine Express West Midlands Trains 0% 5% 10% 15% 20% 25% Official Score Adjusted Score More information and data about resource availability shortage “P*- coded” precancellations can be found in the Passenger rail performance: cancellations data factsheet and Table 3128 on the ORR data portal. At the date of this release’s publication (7 December 2023), the latest periodic data available is up to 11 November 2023. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 18 5. Annexes Annex 1 – Definitions ● On Time measures the percentage of recorded station stops arrived at early or less than one minute after the scheduled time (as per timetable). Early trains are classified as ‘on time’. A higher On Time score indicates better punctuality. ● Time to 3 and Time to 15 measure the percentage of recorded station stops arrived at early or less than three and 15 minutes respectively after the scheduled time. The percentages are cumulative. ● A recorded station stop is defined as a location with both a planned timetable time and an actual recorded time where a train has stopped. Up to around 90% of all station stops are currently recorded. No estimates have been made for punctuality at the c.10% of station stops not recorded. ● The moving annual average (MAA) reflects the proportion of trains On Time (or cancelled if referring to cancellations measure) in the past 12 months. ● Public Performance Measure (PPM) is the proportion of trains arriving at their final destination early or less than five minutes after the scheduled time for London and South East, Regional and Scotland operators, or less than ten minutes for Long Distance operators. For three of the open access operators (Hull Trains, Grand Central and Lumo), it is less than ten minutes, while Heathrow Express services it is less than five minutes. Where a train fails to stop at one or more booked calling points on the journey, the train is considered to have failed PPM. A higher score indicates better punctuality. ● Delay minutes are defined as the time lost between consecutive timing points on the rail network. Delay incidents producing three or more minutes of delay on Britain’s railways are attributed to either Network Rail or a train operator. As well as infrastructure and operational delays such as signal failures and overrunning engineering works, delays caused by external factors such as severe weather, vandalism, cable theft and trespass are also attributed to Network Rail. This is because they are considered best placed to mitigate for such incidents. ● Consistent Region Measure – (Passenger) Performance (CRM-P) is defined as the delay attributed to Network Rail from incidents occurring in each Network Rail Region, per 100 train kilometres. A lower score reflects better performance. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 19 ● Average Passenger Lateness (APL) measures the average lateness of a passenger as they alight from their train. It is estimated for each train by multiplying the number of passengers expected to alight at main stations by the punctuality to the nearest minute at those stops. The measure also takes into account passenger lateness resulting from cancelled trains. ● Cancellations score measures the amount of trains that are cancelled as a percentage of trains planned. This would include trains missing stations and/or not reaching their destination. The cancellations measure is a score which weights full cancellations as one and part cancellations as half. This industry measure is an indicator of disruption against the timetable operating on the day. The timetable is finalised at 22:00 the previous evening, and trains removed from the timetable before then will not be included. A lower cancellations score indicates better reliability. ● P*-coded pre-cancellations are trains removed from the timetable before it is finalised at 22:00 the previous evening. The data ORR collects and publishes is for resource availability shortage pre-cancellations only. ● Responsibility for cancellations: A delay attribution process is used to apportion responsibility for cancellations and any one cancellation can be split between multiple causes of delay. External incidents are attributed to the party considered best placed to mitigate their effects. ● A severely disrupted day at a national (GB) level is defined when the cancellations score is 5% or more. At a sub-operator level, a severely disrupted day is defined when the cancellations score for any sub-operator is 20% or more. Further information on each of these measures and other definitions can be found in the quality and methodology report on the Passenger rail performance page of the data portal. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 20 Annex 2 – Quality and methodology Data source Most of the data contained within this statistical release are collected automatically from Network Rail’s TRUST System (Train Running System on TOPs (Total Operation Processing System)). The latest data should be treated as provisional, as train operators provide Network Rail with information e.g. on cancellations, which can be updated over time. These updates are only provided at operator level. As such, aggregations of suboperator data can provide slightly different figures to those published at the operator level. All of these measures are judged against what is known as the plan of the day. The train operator and Network Rail confirm this at 22:00 on the previous evening. Trains removed from the railway systems before this time are excluded from the measures presented in this statistical release and associated data tables. Network Rail provides data to ORR within 21 days of the end of each of the 13 railway reporting periods (each period lasts four weeks). Where possible, Network Rail remaps historical data to match the railway franchises that exist today. The quarterly data in this release are derived by splitting the periodic data according to the number of days of the period that falls within each quarter. Punctuality and reliability by operator The data provided in Table 3133 (Train punctuality at recorded station stops) and Table 3123 (Train cancellations) show the railway as it exists today. Historical data are shown for the existing operators as far back as data are available. For some operators, data are available quarterly as far back as April 1997. While comparisons can be made with historical data, it should be noted that the service provided by many operators has changed substantially. As an example, during the year April 1997 to March 1998 Virgin Trains West Coast (VTWC) planned to run 55,600 trains. During the year April 2012 to March 2013 this figure had almost doubled to reach 110,400. In December 2013, however, the operator reconfigured their timetable to extend Scotland to Birmingham services to London in place of some Birmingham to London services. A change in service composition such as this would have had an effect on the overall level of performance of the operator. Trains planned, PPM and CaSL performance of the operators that existed at the time is available in Table 3103. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 21 Sub-operator level data Train punctuality and reliability performance data by sub-operator can be found in Table 3167 (Disaggregated train punctuality and reliability performance on the rail network). In some cases, individual operators are broken down into different sub-operators under different brand names e.g. Govia Thameslink Railway operates as Gatwick Express, Great Northern, Southern, and Thameslink. Four operators provide services in more than one sector: East Midlands Trains, Great Western Railway, Greater Anglia, and West Midlands Trains. Each of these operators is broken down into different sub-operators corresponding to each sectoral component. Recent changes to train operators On 24 May 2022, the Elizabeth line opened to passengers. Also, on this date the services running under TfL Rail were rebranded as the Elizabeth line. On 28 May 2023, TransPennine Express was moved to public ownership under the Department for Transport Operator of Last Resort (OLR). On 25 June 2023, Caledonian Sleeper was moved to public ownership under the Scottish Government. Further information on individual operators, including route maps, can be found via the Rail Delivery Group website. Revisions There have been no revisions to previously published data. Details of previous revisions can be found in the Revisions log. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 22 How these statistics can and cannot be used ● Monitoring the punctuality and reliability performance of passenger rail services in Great Britain ● Supporting high level understanding of why performance has changed on the rail network ● Comparing rail performance by passenger operator (noting that performance across the rail network will have different challenges e.g. busier sections) ● Monitoring performance over time, broadly based on the railway as it exists today ● Monitoring passenger rail usage (refer to Passenger rail usage statistics) ● Monitoring freight rail performance (refer to Freight rail usage and performance statistics) ● Monitoring the impact of franchise changes on performance (historical data is generally presented based on the railway as it exists today) Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 23 Annex 3 – List of data tables associated with this release and other related statistics Data tables All data tables can be accessed on the data portal free of charge in OpenDocument Spreadsheet (.ods) format. We can also provide data in csv format on request. All tables associated with this release can be found under the Data tables heading at the bottom of the Passenger rail performance page. Train punctuality ● Train punctuality at recorded station stops by operator – Table 3133 ● Train punctuality at recorded station stops by operator (periodic) – Table 3138 ● Public Performance Measure by operator and sector – Table 3113 ● Public Performance Measure by operator and sector (periodic) – Table 3114 Train reliability ● Trains planned and cancellations by operator and cause – Table 3123 ● Trains planned and cancellations by operator and cause (periodic) – Table 3124 ● Days of severe disruption by sub-operator (periodic) – Table 3157 ● Cancelled and Significantly Late by operator and sector (periodic) – Table 3194 ● Pre-cancellations and adjusted cancellations score by operator (periodic) – Table 3128 Other tables ● Disaggregated train punctuality and reliability performance by sub-operator (periodic) – Table 3167 ● Average passenger lateness by operator and sector (periodic) – Table 3144 ● Delay minutes by operator and cause (periodic) – Table 3184 ● Historic passenger trains planned, PPM, and CaSL - quarterly by operator – Table 3103 ● Consistent Region Measure (Passenger) Performance by Region (periodic) – Table 3174 Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 24 Other related statistics The Passenger rail Performance: cancellations data factsheet is published on the Passenger rail performance page of the data portal. Freight rail performance data tables are published on the Freight rail usage and performance page on the data portal. The Department for Transport (DfT) publishes rail statistics. For example, Rail passenger numbers and overcrowding on weekdays in major cities. DfT has also published statistics on the estimated reduction in services during the strike action, for each train operator, as part of a consultation on implementing minimum service levels for passenger rail. European comparisons Due to differences in how passenger rail performance is measured in other countries, opportunities to make direct comparisons with statistics in this release are limited. Data from other European countries is published in the IRG-Rail Eleventh Annual Market Monitoring Report. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 25 Annex 4 – ORR’s statistical publications Our statistical practice is regulated by the Office for Statistics Regulation (OSR). OSR sets the standards of trustworthiness, quality and value in the Code of Practice for Statistics that all producers of official statistics should adhere to. You are welcome to contact us directly with any comments about how we meet these standards by emailing rail.stats@orr.gov.uk. Alternatively, you can contact OSR by emailing regulation@statistics.gov.uk or via the OSR website. Statistical Releases This publication is part of ORR’s ‘accredited official statistics’, which consist of seven annual publications: Estimates of station usage; Rail industry finance (UK); Rail fares index; Rail safety statistics; Rail infrastructure and assets; Rail emissions; Regional rail usage; and four quarterly publications: Passenger rail performance; Freight rail usage and performance; Passenger rail usage; Passenger rail service complaints. ORR also publishes a number of other official statistics, which consist of five annual publications: Common Safety Indicators; Passenger satisfaction with complaints handling; Train operating company key statistics; Occupational health; Rail statistics compendium; and four quarterly publications: Signals passed at danger (SPADs); Delay compensation claims; Disabled Persons Railcards (DPRC); Passenger assistance. All the above publications are available on the data portal along with a list of publication dates for the next 12 months. Accredited official statistics Accredited official statistics are called National Statistics in the Statistics and Registration Service Act 2007. They are official statistics that have been independently reviewed by the Office for Statistics Regulation and found to comply with the standards of trustworthiness, quality and value in the Code of Practice for Statistics. The majority of our statistical releases were independently reviewed by the OSR in June 2012. They comply with the standards of trustworthiness, quality and value in the Code of Practice for Statistics and are labelled accredited official statistics. Since our review we have improved the content, presentation and quality of our statistical releases. In addition, in July 2019 we launched our new data portal. Therefore, in late 2019 we worked with the OSR to conduct a compliance check to ensure we are still meeting the standards of the Code. On 4 November 2019, OSR published a letter confirming that ORR’s statistics should continue to be accredited official statistics. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 26 OSR found many positive aspects in the way that we produce and present our statistics and welcomed the range of improvements made since the statistics were last assessed. Estimates of station usage statistics were independently reviewed by OSR in November 2020 and their accreditation was confirmed on 1 December 2020. For more information on how we adhere to the Code please see our compliance statements. If you have any feedback or questions please email rail.stats@orr.gov.uk. Passenger rail performance – July to September 2023 Office of Rail and Road | 07 December 2023 27 © Crown copyright 2023 This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/opengovernment-licence/version/3 Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication is available at dataportal.orr.gov.uk Any enquiries regarding this publication should be sent to us at orr.gov.uk/contact-us
TPE delays are still up unfourtunately and of course GC are in a field of their own regarding cancellations, but TFW has improved slightly on the delays front.