Options for Cancelled Sleeper

[YorkshireBear]

I have a Sparschiene incl. Reservation ticket for the sleeper from Stuttgart to Ljubljana. Just seen it has changed.

It seems to be suggesting that we can get on another night to Villach and wait for the Zurich to Zagreb but our ticket is only valid to Villach and not on the euronight to Ljubljana how does that work? Even though arrival time on that itinerary departs and arrives at same time it would then require 3 hours on a platform in Villach in middle of the night which I'm not keen for. So can I request a refund and change our plans completely?

 

[rvdborgt]

Yes you can get a refund. If you want to do the same journey by day or by night on another day, then ÖBB have to rebook you free of charge.

 

[YorkshireBear]

Yes you can get a refund. If you want to do the same journey by day or by night on another day, then ÖBB have to rebook you free of charge.

Thanks, suspect it's best to ring them. Do they have an English speaking number?

The only alternative it seems to say I can book on is a sleeper to Villach but it is saying no sleeper compartments so therefore it is splitting us up across couchettes.

 

[rvdborgt]

Thanks, suspect it's best to ring them. Do they have an English speaking number?

IIRC you can choose for English when you call them at the regular number: +43 5 1717

 

[LowLevel]

Thanks, suspect it's best to ring them. Do they have an English speaking number?

The only alternative it seems to say I can book on is a sleeper to Villach but it is saying no sleeper compartments so therefore it is splitting us up across couchettes.

004351717 is their number. It's not explicitly English but the operator on receiving a polite "guten morgen, sprechen Sie Englisch, bitte?" replied with the standard "yes, a little" and then was more than happy to help with very accomplished English. Might take a couple of goes to achieve same but they were very efficient.

 

[dutchflyer]

NOTE-for when? If its for very near future-there MAY still be the caused by bad weather blockage on the SLO sector into Ljublj.
I assume in that case all NJ will end at Villach anyway-most convenient point to stop them and service.

 

[YorkshireBear]

NOTE-for when? If its for very near future-there MAY still be the caused by bad weather blockage on the SLO sector into Ljublj.
I assume in that case all NJ will end at Villach anyway-most convenient point to stop them and service.

It's for mid November. Planner shows some trains making it through but others not doing.

I didn't realise that line had suffered storm damage, thought most of the damage was in the east.

 

[popeter45]

had a cancelled sleeper a few months ago, called up and was straight to english, as soon as a said i was calling about the sleeper they asked if i wanted a refund, asked for my IBAN and processed it

 

[YorkshireBear]

had a cancelled sleeper a few months ago, called up and was straight to english, as soon as a said i was calling about the sleeper they asked if i wanted a refund, asked for my IBAN and processed it

Thank you. Will give it a try, there is a day time itinerary the next day which I will likely take now.

 

[rvdborgt]

had a cancelled sleeper a few months ago, called up and was straight to english, as soon as a said i was calling about the sleeper they asked if i wanted a refund, asked for my IBAN and processed it

If you just want a refund, you can also fill out their webform.

 

[YorkshireBear]

It appears now to have been reinstated. Assume a system error...