There should be a rule against Open Access TOCs doing the complete opposite of franchised TOCs when it comes to ticketing.
I can imagine the announcement on the 1650 KGX-SUN "Off Peak tickets are valid on this train, but Grand Central Off peak tickets are not and will be excessed" then on the 0804 KGX-SUN "Off Peak tickets are not valid on this train and will be excessed, but Grand Central Off peak tickets are valid" :roll:
Another problem is that one staff member thinks GC can refuse to accept Any permitted tickets when they are declared as valid at all times by ATOC, and another staff member continually issues York-Hartlepool GC only fares when asked for a York-Hartlepool ticket, in contravention of ATOC policy that the cheaper (Direct) ticket should be offered.
I think that the causes are
1) Lack of understanding of the ticket system by GC - and that goes right to the top, and therefore training is inadequate
2) Crazy ideas such as the supplement idea. I knew, and many others knew, it wouldn't work and was in fact probably illegal and certainly unenforceable (and credit to the train crews who did not enforce it)
It's not the fault of the people who work the trains, who are a great bunch who deserve better, it's management who are to blame.
BTW GC are doing 2 kids free with a fare paying adult via their Mobitix site, but it does not give tickets/reservations for the kids so it will lead to some farces on busy trains when the groups want to sit together. I can foresee problems....