On G A- break of journey

[colchesterken]

Anyone know the rules re break of journey outward on G A. I had an off peak to Liv St from Col, Stopped off at Stratford ( the train stopped there ) for lunch.
Ticket would not release the barrier. I have had problems in the past, The barrier guy let me out, Back 1 hr later again the barrier would not open
Spoke to the gateline guy he said you have used the ticket, break not permitted. I looked for a supervisor as I thought I was right. he gave in and let me in
Ticked worked at Liv St and let me out. Did I break the rules ?

 

[Bletchleyite]

Anyone know the rules re break of journey outward on G A. I had an off peak to Liv St from Col, Stopped off at Stratford ( the train stopped there ) for lunch.
Ticket would not release the barrier. I have had problems in the past, The barrier guy let me out, Back 1 hr later again the barrier would not open
Spoke to the gateline guy he said you have used the ticket, break not permitted. I looked for a supervisor as I thought I was right. he gave in and let me in
Ticked worked at Liv St and let me out. Did I break the rules ?

There do not appear to be any break of journey restrictions on any of the Off Peak tickets for this route so you appear to be in the right.

 

[island]

You were entitled to break your journey – whilst you cannot break and later resume a journey at a London underground station in the course of making a cross-London transfer, you were not making a cross-London transfer.

 

[Merseysider]

Might be worth you dropping an email to GA, or a tweet, outlining what happened. Not to get the guy in trouble, but to (hopefully) get a reminder/refresher put in place, so that other passengers/you in future don’t have issues.

 

[Watershed]

Might be worth you dropping an email to GA, or a tweet, outlining what happened. Not to get the guy in trouble, but to (hopefully) get a reminder/refresher put in place, so that other passengers/you in future don’t have issues.

Unfortunately that's likely to be fruitless - Stratford is no longer a GA managed station.

 

[Ralph Ayres]

Sigh. Stratford gateline is connected to the LU system and doesn't handle Break of Journey at all well. LU gateline staff should let ticket holders in or out but some seem to struggle with their awareness of the rules. Might still be worth letting GA know so they are aware of any problems and might put pressure on LU to meet their obligations training-wise.

 

[island]

Sigh. Stratford gateline is connected to the LU system and doesn't handle Break of Journey at all well. LU gateline staff

…don’t exist at Stratford technically, as it’s managed by TfL, though I suspect the point otherwise still holds.

 

[colchesterken]

Thanks to everyone for their input, looks like I tested a system that may or may not exist.
The gateline staff at TFL Stratford station do not seem to be well trained more interested in their phones than customers
and being a TFL station no booking office clerks, I have had good help at other stations with topping up Oyster etc
Could be as it is a TFL station a break is not allowed as the zone rules apply, as I had a direct to Liv st ticket rather than an all zones I may have cheated
Still there was no real problem, next time I may use the Qyster to go to Liv st from Stratford

 

[JBuchananGB]

Stratford is a wonderful station. I have travelled through it irregularly and often since the 1950s, and of course the first mystery to me was why my train to Gidea Park departed from platform 8, when to my untrained eye there were only 4 platforms, i.e. eastbound Central, eastbound BR, westbound Central, and westbound BR. Of course I was unaware of platforms 1 & 2 at the low level, and unused bay platforms 4 & 7, never mind whatever went on at platforms 9, 10, 11 & 12. Of course break of journey is allowed there on the appropriate ticket, whichever upstart organisation (TfL) happens to be running the place.

 

[yorkie]

Thanks to everyone for their input, looks like I tested a system that may or may not exist.
The gateline staff at TFL Stratford station do not seem to be well trained more interested in their phones than customers
and being a TFL station no booking office clerks, I have had good help at other stations with topping up Oyster etc

This is in line with my expectations of TfL, but you should complain as they really ought to do something about it. Please let us know what response you get.

Could be as it is a TFL station a break is not allowed as the zone rules apply, as I had a direct to Liv st ticket rather than an all zones I may have cheated

TfL have no say in the contract and cannot renege on the contract just because they manage a station (!)

Still there was no real problem, next time I may use the Qyster to go to Liv st from Stratford

That's what TfL want you to do; therefore I would specifically NOT do this.