Hi There,
First time posting, so forgive me if this is all straight forward stuff or has been answers many times before.
My wife and I boarded a Great Northern train from Peterborough to London on 21st December at 12.46. We were travelling to London to pick up my kids from school, then onto Heathrow (flying out of the UK later that evening) as we were in a rush and the ticket machines seemed to be busy, I said I would buy the tickets on my phone for the both of us via the Trainline app.
We boarded the train while I tried to purchase the tickets for both of us, unfortunately due to connection issues and after several attempts to purchase the tickets on my phone, I was unsuccessful.
When the ticket inspector arrived, I explained that I was unable to purchase a ticket on my phone and requested to purchase one from him, as did my wife. The ticket inspector stated that he did not have to accept a ticket purchase from my phone and refused to allow me to purchase a ticket from him on board.
My wife and I were then instructed we needed to pay a penalty fine of £80. Which we felt was unfair as we had the intent to pay for a ticket and had shown our willingness to pay several times. We both apologised profusely for boarding the train without a ticket, this was clearly not our intention. My wife and I both travel to London from Peterborough multiple times a week and always purchase a ticket, all of which we have receipts for. (however this is probably irrelevant)
We filled out all our details correctly and were very calm and pleasant with the inspector, who had a less than positive attitude and sadly a thick accent so we had trouble understanding what he was saying, we didn't quite realise the severity of what was happening. I simply thought we were going to be challenging a fine.
However we have since both received letters stating a Notice of Intention to prosecute. Very scary stuff, mentioning criminal record and £1000 fines. I was totally ignorant to all this. I feel like a fool as my wife also didn't pay the fine (she's from Denmark) and I said it would all be fine
The letter has a second page where we are required to write our side of events, with the offence labeled as "Failing to hand over a rail ticket for inspection".
Has anyone had experience with this, do we offer to pay any fines? It says dont send money. Will we really get criminal records?? I've never been involved with anything like this in my life, nor has my wife. I'm terrified.
If anyone has any advice on what we should do, that would be greatly appreciated.
Apologies for the long post and thanks in advance.
First time posting, so forgive me if this is all straight forward stuff or has been answers many times before.
My wife and I boarded a Great Northern train from Peterborough to London on 21st December at 12.46. We were travelling to London to pick up my kids from school, then onto Heathrow (flying out of the UK later that evening) as we were in a rush and the ticket machines seemed to be busy, I said I would buy the tickets on my phone for the both of us via the Trainline app.
We boarded the train while I tried to purchase the tickets for both of us, unfortunately due to connection issues and after several attempts to purchase the tickets on my phone, I was unsuccessful.
When the ticket inspector arrived, I explained that I was unable to purchase a ticket on my phone and requested to purchase one from him, as did my wife. The ticket inspector stated that he did not have to accept a ticket purchase from my phone and refused to allow me to purchase a ticket from him on board.
My wife and I were then instructed we needed to pay a penalty fine of £80. Which we felt was unfair as we had the intent to pay for a ticket and had shown our willingness to pay several times. We both apologised profusely for boarding the train without a ticket, this was clearly not our intention. My wife and I both travel to London from Peterborough multiple times a week and always purchase a ticket, all of which we have receipts for. (however this is probably irrelevant)
We filled out all our details correctly and were very calm and pleasant with the inspector, who had a less than positive attitude and sadly a thick accent so we had trouble understanding what he was saying, we didn't quite realise the severity of what was happening. I simply thought we were going to be challenging a fine.
However we have since both received letters stating a Notice of Intention to prosecute. Very scary stuff, mentioning criminal record and £1000 fines. I was totally ignorant to all this. I feel like a fool as my wife also didn't pay the fine (she's from Denmark) and I said it would all be fine
The letter has a second page where we are required to write our side of events, with the offence labeled as "Failing to hand over a rail ticket for inspection".
Has anyone had experience with this, do we offer to pay any fines? It says dont send money. Will we really get criminal records?? I've never been involved with anything like this in my life, nor has my wife. I'm terrified.
If anyone has any advice on what we should do, that would be greatly appreciated.
Apologies for the long post and thanks in advance.