Norwich-Peterborough-York combo ticket problem

[zzip00]

Hello,

This looks like condition 19 CoC is not clear and can be argued either way!

I have had a nightmare with this! I will state my story below (sorry it is long, be warned please chg thread is you are tired of this argument!), but I would really appreciate anyones advice

Penalty Fare due to cancelled train

I travelled from the south of england to the north and purchased two advance tickets, Norwich to Peterborough, then Peterborough to York. Each ticket was with a different network, but both bought via thetrainline.com at the same time.

On the day of travel I arrived at Norwich station a good 40 mins before the Norwich to Peterborough train departed and the information board stated that the train was cancelled.

Upon visit to the customer service desk (network rail), I was told that the train was cancelled due to 'overrun of maintenance work by Network Rail and it was currently being completed. The next train was due to leave an hour later and that the maintenance work would be complete by then, so the next train would be in operation'.

I explained that I had an advance ticket booked specifically (with seat booking) for the train that had just been cancelled and that the subsequent journey - another advance ticket (with seat booking) would therefore be missed (40 minutes transfer time) and what could I do?

The customer service staff said that I would be able to get on the next Norwich to Peterborough train (hour later) and that I would be able to get on the subsequent train from Peterborough to York (another leaving in an hour also). I asked if I would be able to do this as the Peterborough to York train was an advance booking and I was told this wouldnt be a problem as they would know ther had been delays. This seemed reasonable as it was network rail causin the the overall delay in service.

The next Norwich to Peterborough didnt leave an hour later as the maintenance work overran longer, it was actually one hour, twenty minutes later. Upon arriving at Peterborough, I caught the train from peterborough to York. The ticket inspector was checking tickets and after looking at mine said 'this ticket isnt valid for this train, you will have to pay the full fare' I explained the reason I had missed the original advance ticketed train was due to the network rail maintenance work overrun and this had prevented me from arriving at Peterborough station in time. We had explained this to customer services in Norwich and they had stated that it would be ok to get the next Peterborough to York train even though I had an advance ticket'.
The ticket inspector said that 'this wasnt his fault and that I would need to purphase full fare tickets now to avoid a penalty fare'. He just wouldnt accept that the reason I had missed the Peterborough to York was due to network rail. I had paid for the ticket in advance and was not intending to dodge the fare, but it was the only next train I could get..! I felt that I was now in a 'difficult position' as I had not been told at any point by any staff after asking that I would need to buy another ticket or that my ticket wouldnt be accepted or I would of considered other travel options - I could have got someone to pick me up!
I also said when this sort of thing had happened in the past, I have always been allowed to take the next train. The inspector said that 'they couldnt of been doing their jobs properly then..'

As there was no empathy or understanding from the ticket inspector I felt that there was nothing I could do. He said that if I didnt pay (which I couldnt afford) the full fare I would be issued with a penalty notice. If I didnt give details or sign this the police would be waiting for me at York. I felt that it was the only thing I could do. The for stated 'with intent not to pay the fare' and this want the case - I had been delayed due to Network Rail!

After returning home I wrote a letter disputing the liability to the RPSS address given on the penalty notice. After no reply after a week I phoned the only number given, the one to make payments - I could not afford this! I was told I needed to actually send my dispute to IPFAS. Now this means I have wasted a week in lodging my appeal! The IPFAS address was not stated anywhere on the penalty notice....RPSS said I should state this in a cover note and the time elapsed would be discounted in my appeal timeline. I resent (with covernote) to IPFAS over a week ago and have had no reply as yet (recorded post and has been delivered). Meanwhile I have had a demand letter from RPSS (with another £15 admin cost added). They have timed their letter to the original 10 days in which I had to pay. No delay with this! But can not get my appeal through to the right place

Do I pay RPSS?
I cant get hold of IPFAS as there is no contact number, so how do I know what is going on with my appeal?

This has been a very unclear unfair process and I feel that I have been passed from pillar to post, even though all of this was caused by network rail in the first place


Edit: As I link to this thread semi-regularly I felt I should post an update.

I met the customer in York and discussed the case. Following this, the necessary people at East Coast were contacted and their debt collection agency was instructed to cease all actions against the customer, so the threat of prosecution was withdrawn.

East Coast had recently issued instructions in their Pricing & Ticketing Updates (PTUs) that no charge should be made in the circumstances described, and following this incident another reminder was issued.

The instructions are now available in the online internal KnowledgeBase used by the rail industry, and an extract of the relevant section can be found in our Fares Guide.

Disappointingly, the Guard concerned is, at the time of writing, still rejecting some valid fares , with several other forum members contacting me over the years with details of valid fares they had rejected (e.g. tickets routed "via Peterborough" for journeys via Peterborough, and inter-available fares between Newcastle and Sunderland, among other examples). He was even promoted! He is well known on the route, particularly among rail staff (many staff travelling as passengers have experienced problems).

 

[Mintona]

This is why I hate the whole penalty fare system. I am so sorry to hear about your plight.

 

[MikeWh]

I know that this is of little help with your current plight, but when a similar thing happened to me a few years ago I was told to go to the ticket office at the start of the reserved part of the journey and get them to endorse the ticket or issue a new one (I can't remember which). I think that that way you are certain that you have a valid ticket before the journey starts.

In your current situation I would be inclined to send RPSS a letter explaining that you have appealed and are awaiting the outcome. Enclose a copy and the proof of delivery if possible. I would also consider writing to passenger focus.

 

[yorkie]

Hellp,

This looks like condition 19 CoC is not clear and can be argued either way!

I have had a nightmare with this! I will state my story below (sorry it is long, be warned please chg thread is you are tired of this argument!), but I would really appreciate anyones advice

Penalty Fare due to cancelled train

I travelled from the south of england to the north and purchased two advance tickets, Norwich to Peterborough, then Peterborough to York. Each ticket was with a different network, but both bought via thetrainline.com at the same time.

On the day of travel I arrived at Norwich station a good 40 mins before the Norwich to Peterborough train departed and the information board stated that the train was cancelled.

Upon visit to the customer service desk (network rail), I was told that the train was cancelled due to 'overrun of maintenance work by Network Rail and it was currently being completed. The next train was due to leave an hour later and that the maintenance work would be complete by then, so the next train would be in operation'.

I explained that I had an advance ticket booked specifically (with seat booking) for the train that had just been cancelled and that the subsequent journey - another advance ticket (with seat booking) would therefore be missed (40 minutes transfer time) and what could I do?

The customer service staff said that I would be able to get on the next Norwich to Peterborough train (hour later) and that I would be able to get on the subsequent train from Peterborough to York (another leaving in an hour also). I asked if I would be able to do this as the Peterborough to York train was an advance booking and I was told this wouldnt be a problem as they would know ther had been delays. This seemed reasonable as it was network rail causin the the overall delay in service
.

That's exactly what I'd expect so far, and I believe is the correct (and only logical) interpretation.

The next Norwich to Peterborough didnt leave an hour later as the maintenance work overran longer, it was actually one hour, twenty minutes later. Upon arriving at Peterborough, I caught the train from peterborough to York. The ticket inspector was checking tickets and after looking at mine said 'this ticket isnt valid for this train, you will have to pay the full fare' I explained the reason I had missed the original advance ticketed train was due to the network rail maintenance work overrun and this had prevented me from arriving at Peterborough station in time. We had explained this to customer services in Norwich and they had stated that it would be ok to get the next Peterborough to York train even though I had an advance ticket'.

The ticket inspector said that 'this wasnt his fault and that I would need to purphase full fare tickets now to avoid a penalty fare'.

Technically it's not a penalty fare - it's a (full) anytime fare, which is still very bad. What was his name (PM me)? I am aware of certain guards on East Coast, who I won't say anything about, but lets just say the name may be 'recognised'.

Some of the ones at Newcastle need...' re-training', that's all I can say on a public forum

He just wouldnt accept that the reason I had missed the Peterborough to York was due to network rail. I had paid for the ticket in advance and was not intending to dodge the fare, but it was the only next train I could get..! I felt that I was now in a 'difficult position' as I had not been told at any point by any staff after asking that I would need to buy another ticket or that my ticket wouldnt be accepted or I would of considered other travel options - I could have got someone to pick me up!
I also said when this sort of thing had happened in the past, I have always been allowed to take the next train. The inspector said that 'they couldnt of been doing their jobs properly then..'

The cheek! The vast majority of guards do an excellent job. There's several EC guards based at Newcastle who I would not categorise as being part of that excellent majority, sadly. I strongly disagree with the guards' opinion on his colleagues and I find his attitude unprofessional as well as incorrect.

As there was no empathy or understanding from the ticket inspector I felt that there was nothing I could do. He said that if I didnt pay (which I couldnt afford) the full fare I would be issued with a penalty notice. If I didnt give details or sign this the police would be waiting for me at York.

Correction: The police MAY be waiting at York. And even then, the police MAY not side with the guard. I wouldn't like to speculate on what the possibilities of them turning up are, other than to say the police can be extremely busy and I have heard reports of guards asking police to intervene and being told to stop wasting time. I cannot say that would have happened here, but it's a possibility.

I felt that it was the only thing I could do. The for stated 'with intent not to pay the fare' and this want the case - I had been delayed due to Network Rail!

I am not a lawyer and this is not legal advice but I would be surprised if anyone could be charged, let alone convicted, of intent to avoid payment under the circumstances you describe. I believe it is scare tactics by the cowardly guard.

After returning home I wrote a letter disputing the liability to the RPSS address given on the penalty notice. After no reply after a week I phoned the only number given, the one to make payments - I could not afford this! I was told I needed to actually send my dispute to IPFAS. Now this means I have wasted a week in lodging my appeal! The IPFAS address was not stated anywhere on the penalty notice....RPSS said I should state this in a cover note and the time elapsed would be discounted in my appeal timeline. I resent (with covernote) to IPFAS over a week ago and have had no reply as yet (recorded post and has been delivered). Meanwhile I have had a demand letter from RPSS (with another £15 admin cost added). They have timed their letter to the original 10 days in which I had to pay. No delay with this! But can not get my appeal through to the right place

Do I pay RPSS?

I cant get hold of IPFAS as there is no contact number, so how do I know what is going on with my appeal?

This has been a very unclear unfair process and I feel that I have been passed from pillar to post, even though all of this was caused by network rail in the first place

I believe you have an Unpaid Fare notice, rather than a Penalty Fare.

From a selfish point of view, I'd like to see you fight your case, and refuse to pay them. However I do not know enough about this scenario to know if you have a good case (although I believe you should).

I will ask an Administrator to activate your PMs (normally you have to post 5 posts before this facility is activated) and will send you a PM as soon as I can. If you are based in York, I will be happy to meet you to discuss it further.
--- old post above --- --- new post below ---
I've looked into it further, you will need to speak to Customer Services at East Coast. I am happy to talk to you in person about this, and I will also be happy to go to York station with you and advise you and/or help you write a letter quoting the relevant parts of the NCoC.

If East Coast refuse to relent, and indicate they will persue you through the courts if you do not pay, then you would need to seek legal advice. No advice on this forum can ever be taken as, or be considered a replacement for, legal advice. My understanding is that it is a civil debt that they could choose to persue.

As soon as a forum Administrator has activated the PM facility for you, I will send you a PM with my mobile number. Please call me back ASAP to arrange.

 

[Class 33]

Hellp,

This looks like condition 19 CoC is not clear and can be argued either way!

I have had a nightmare with this! I will state my story below (sorry it is long, be warned please chg thread is you are tired of this argument!), but I would really appreciate anyones advice

Penalty Fare due to cancelled train

I travelled from the south of england to the north and purchased two advance tickets, Norwich to Peterborough, then Peterborough to York. Each ticket was with a different network, but both bought via thetrainline.com at the same time.

On the day of travel I arrived at Norwich station a good 40 mins before the Norwich to Peterborough train departed and the information board stated that the train was cancelled.

Upon visit to the customer service desk (network rail), I was told that the train was cancelled due to 'overrun of maintenance work by Network Rail and it was currently being completed. The next train was due to leave an hour later and that the maintenance work would be complete by then, so the next train would be in operation'.

I explained that I had an advance ticket booked specifically (with seat booking) for the train that had just been cancelled and that the subsequent journey - another advance ticket (with seat booking) would therefore be missed (40 minutes transfer time) and what could I do?

The customer service staff said that I would be able to get on the next Norwich to Peterborough train (hour later) and that I would be able to get on the subsequent train from Peterborough to York (another leaving in an hour also). I asked if I would be able to do this as the Peterborough to York train was an advance booking and I was told this wouldnt be a problem as they would know ther had been delays. This seemed reasonable as it was network rail causin the the overall delay in service.

The next Norwich to Peterborough didnt leave an hour later as the maintenance work overran longer, it was actually one hour, twenty minutes later. Upon arriving at Peterborough, I caught the train from peterborough to York. The ticket inspector was checking tickets and after looking at mine said 'this ticket isnt valid for this train, you will have to pay the full fare' I explained the reason I had missed the original advance ticketed train was due to the network rail maintenance work overrun and this had prevented me from arriving at Peterborough station in time. We had explained this to customer services in Norwich and they had stated that it would be ok to get the next Peterborough to York train even though I had an advance ticket'.
The ticket inspector said that 'this wasnt his fault and that I would need to purphase full fare tickets now to avoid a penalty fare'. He just wouldnt accept that the reason I had missed the Peterborough to York was due to network rail. I had paid for the ticket in advance and was not intending to dodge the fare, but it was the only next train I could get..! I felt that I was now in a 'difficult position' as I had not been told at any point by any staff after asking that I would need to buy another ticket or that my ticket wouldnt be accepted or I would of considered other travel options - I could have got someone to pick me up!
I also said when this sort of thing had happened in the past, I have always been allowed to take the next train. The inspector said that 'they couldnt of been doing their jobs properly then..'

As there was no empathy or understanding from the ticket inspector I felt that there was nothing I could do. He said that if I didnt pay (which I couldnt afford) the full fare I would be issued with a penalty notice. If I didnt give details or sign this the police would be waiting for me at York. I felt that it was the only thing I could do. The for stated 'with intent not to pay the fare' and this want the case - I had been delayed due to Network Rail!

After returning home I wrote a letter disputing the liability to the RPSS address given on the penalty notice. After no reply after a week I phoned the only number given, the one to make payments - I could not afford this! I was told I needed to actually send my dispute to IPFAS. Now this means I have wasted a week in lodging my appeal! The IPFAS address was not stated anywhere on the penalty notice....RPSS said I should state this in a cover note and the time elapsed would be discounted in my appeal timeline. I resent (with covernote) to IPFAS over a week ago and have had no reply as yet (recorded post and has been delivered). Meanwhile I have had a demand letter from RPSS (with another £15 admin cost added). They have timed their letter to the original 10 days in which I had to pay. No delay with this! But can not get my appeal through to the right place

Do I pay RPSS?
I cant get hold of IPFAS as there is no contact number, so how do I know what is going on with my appeal?

This has been a very unclear unfair process and I feel that I have been passed from pillar to post, even though all of this was caused by network rail in the first place

Sorry to hear of your bad experience. This is absolutely disgusting treatment from East Coast. You missed your booked connecting train due to your booked Norwich-Peterborough train being CANCELLED. So obviously not your fault atall. And then the conductor on that East Coast service failed to understand your explanation of the situation, and then made you pay full fare. Which you couldn't afford to pay. You get threatened that the police will meet you at York if you don't give your details. And now they're issueing you with demand letters. And to add further insult to injury, they're also charging you with a ridiculous £15 "admin fee"! Absolutely appalling.

If it was ME I'd certainly fight this case and refuse to pay what they're demanding. In the meantime as they have FAILED to reply to your letter explaining the situation, I would send another letter again. It doesn't look good for them that they're (so far) failing to respond to your letter/s. I'd be interested to know in their own words just how can they possibly justifiy charging you full/penalty fare, through a missed connecting train that was cancelled. It defies belief!

I too can not offer you legal advice. But what I would say is that if this went to court, I *think* you would win. And you 1million% deserve to win this case.

 

[90019]

Do I pay RPSS?
I cant get hold of IPFAS as there is no contact number, so how do I know what is going on with my appeal?

This has been a very unclear unfair process and I feel that I have been passed from pillar to post, even though all of this was caused by network rail in the first place

Refuse to pay. They didn't provide the service you paid for in the first place and have tried to make you pay extra for the railway's cock up.
I'd like to see them try and justify that in court.

I would get it in writing from the original TOC about the cancelled train, as this will help prove your side of the story. Hopefully you've retained your tickets as well.

 

[DaveNewcastle]

MODShould this be a new, separate thread, from post 77 onwards?

On the day of travel I arrived at Norwich station a good 40 mins before the Norwich to Peterborough train departed

. . . .

I explained that I had an advance ticket

. . .

The customer service staff said that I would be able to get on the next Norwich to Peterborough train (hour later) and that I would be able to get on the subsequent train from Peterborough to York

. . .

and I was told this wouldnt be a problem as they would know ther had been delays.

It would also be very helpful if you could spend a little time contacting Norwich station and asking who would have been on duty at that time on that day and when they would be available to take calls, and then calling again to speak to the person you dealt with and ask if they remember the incident and their advice on the day, then let them know that somone further down the line had given you a different story so would they kindly confirm the advice they gave you on the day in an email?
Please be friendly when you call and try to adopt a "you'd never believe this funny story, but . . " attitude, and thy might be willing to nter into the spirit of it. (If you are confrontational, and aggreived, they'll probs become defensive. I would!).
That might get you the evidence you'd need.

 

[Ferret]

Here's a question then - was there an advance fare available for the entire trip from East Anglia to Yorkshire? If not, and you had no choice but to split tickets then I'd say that's a pretty good line of argument.

Yorkie - yes, you are correct, it will have been a UPFN and that is indeed a civil debt. It'd be interesting to ask EC customer relations their views on the subject.

 

[hairyhandedfool]

zzip, you might not like what I'm about to say, but it is nothing personal. I believe the conductor was correct. The advice you received beforehand was wrong. You have the responsibility to be on the first booked train. If not, you must buy a new ticket. It is a condition of the ticket.

90019, as far as we know, EC ran the booked service, zzip didn't catch it. What service has not been provided? If we were talking about a through ticket your point would be valid, but we are not.

Yorkie, you of all people should know that all authorised sellers have a responsibility to provide the buyer with the restrictions of the ticket, on websites, it is normally in the form of a link to the 't&c's possibly with a tick box to confirm the buyer has read them. If this has not happened it should be reported.

 

[MikeWh]

zzip, you might not like what I'm about to say, but it is nothing personal. I believe the conductor was correct. The advice you received beforehand was wrong. You have the responsibility to be on the first booked train. If not, you must buy a new ticket. It is a condition of the ticket.

90019, as far as we know, EC ran the booked service, zzip didn't catch it. What service has not been provided? If we were talking about a through ticket your point would be valid, but we are not.

Yorkie, you of all people should know that all authorised sellers have a responsibility to provide the buyer with the restrictions of the ticket, on websites, it is normally in the form of a link to the 't&c's possibly with a tick box to confirm the buyer has read them. If this has not happened it should be reported.

The conductor may have been correct, but if so, the person at Norwich should have said that there was nothing they could do. Or, at that time, was it still possible to make an amendment to the travel plans, albeit with the £10 admin fee added? However, that person seemed quite confident that there would be no problem and what reason did the passenger have to doubt them?

Is it possible that the conductor on the EC service was not aware that there had been problems between Norwich and Peterborough? This is why I would have asked for an endorsement at Peterborough so that there would be no need for the conductor to know. As I said earlier, a few years ago I was travelling from Crayford to Newcastle on a Saver ticket. A lorry hit a bridge in the New Cross area which basically shut the entire approaches to London Bridge for several hours. The person at the ticket office at Crayford said that we should go to the office at Kings Cross when we get there and they would change the ticket to allow travel on whatever was the next service once we got there. That's exactly what happened and everything was fine.

Now I know that this isn't the split ticket scenario of this thread, but the inference was that the conductor on the GNER train wouldn't know about major disruption in South London, but the ticket office at Kings Cross did. The bottom line is that the person at Norwich gave very wrong advice and that this should be taken into consideration in this matter.

 

[transportphoto]

Upon visit to the customer service desk (network rail), I was told that the train was cancelled due to 'overrun of maintenance work by Network Rail and it was currently being completed. The next train was due to leave an hour later and that the maintenance work would be complete by then, so the next train would be in operation'.

Sorry to seem picky but I don't know who you talked to!

Norwich Station is managed and operated by National Express, you say you spoke to someone from Network Rail in the Customer Service Desk, correct
? If so, it was either a Engineer (would have been wearing NR Hi-Vi) or a person from NXEA. If you spoke to the former then this is probably why you were given the information you were as they havven't been trained. As has been said, they should have validated your ticket(s) for travel on a later service - not just leave you to it.

Can you confirm who you spoke to please!?

 

[zzip00]

Sorry to seem picky but I don't know who you talked to!

Norwich Station is managed and operated by National Express, you say you spoke to someone from Network Rail in the Customer Service Desk, correct
? If so, it was either a Engineer (would have been wearing NR Hi-Vi) or a person from NXEA. If you spoke to the former then this is probably why you were given the information you were as they havven't been trained. As has been said, they should have validated your ticket(s) for travel on a later service - not just leave you to it.

Can you confirm who you spoke to please!?

I went to the customer information desk, which is a formal office set up - I thought that was network rail..but according to your post is national express therefore. I did not speak to an engineer or ask staff around the station

 

[zzip00]

Quote - clagmaster

I think two different discussions are being confused here, one is about split advance tickets and the other is the validity of groupsave tickets on Cross Country services. To save such confusion would it be possible for the thread to be split in two or is it too tangled up? Thanks.

On the advance tickets issue, one point that I do have is that if you have two tickets to complete you journey, in accordance with condition 19, then what is the definition of the first booked train? Surely it could be argued that this is the first train on the first ticket, so if there is disruption on the first train this has occured whilst travelling so you would be covered. I am not saying this is definately the answer, it is just a thought.

*******

Thanks for your reference to my advance ticket issue

East midland trains run the Norwich to Peterborough journey and the ticket terms are unclear here too...there is nothing about cancelled trains and being able to get on the next train if the 'first booked train' is cancelled. It states:

EMT Bookings
All bookings are subject to the Terms and Conditions of EMT and the National Rail Conditions of Carriage.
You are strongly advised to read these conditions, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to, and delay in the delivery or luggage and its contents.
If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare.

Does this mean I could still use condition 19 as a prevailing condition?

The East Coast service from Peterborough to York states (on advance ticket terms):

You must be at the departure station shown on the ticket in good time to catch your train. If you miss the first train on which you are booked for any reason a new ticket must be purchased. If delays occur while travellingyou will be allowed to take the next available train to complete your journey

This is different from the EMT ticket conditions

As there is nothing stated in the EMT ticket condition specific to cancelled trains, can I now refer to the NCOC condition 19

Thanks,
zzip00

 

[zzip00]

Hi Yorkie,

Can't send a pm and your mob is not responding.

zzip00

 

[ainsworth74]

Post again, I think you need 5 in order to send and receive PM's.

 

[cuccir]

There's a lot of text here and moments where I confess to getting lost, but what's clear is that a number of different people on this thread - who are as well read in terms of rail tickets T&Cs in the UK as anyone - disagree fundamentally over interpretations of the NCoC and T&Cs in two areas {please correct me if I'm wrong!}. Furthermore, I don't think either sets of interpretation stand out as particularly unreasonable: they certainly both have some internal logic. The differences seem to boil down to:

* Whether restrictions printed on leaflets/documentation associated with tickets are adequate to over-rule the NCoC where such restrictions are not replicated on tickets themselves

* Whether the condition allowing two or more tickets to be combined into one journey also implicitly extends all rights/restrictions of the NCoC to that journey as a whole ie that this condition effectively makes the tickets one combined contract

What's more problematic and prescient, as zzip00's experience above testifies to, is that such differences in interpretation extend to staff. In these two circumstances being discussed, the NCoC and other T&C's are at worst misleading and at best open to alternative interpretations. This is not too surprising - there are so many tickets and possible journeys that it's probably impossible to construct completely water-tight NCoC.

The question should then return to why a guideline cannot be issued by, well, anyone? Surely an individual TOC could set a precedent and issue a guideline on these two fundamental sets of issues to its staff if ATOC were unwilling to do so centrally? Are there no staff - perhaps members of this forum - who would ask management for guidelines on this? (I can understand why people might be unwilling to do this if company working cultures do not encourage it!)

 

[clagmonster]

I suspect that Zzip00 has quoted the website conditions rather than the ticket conditions, which are on a much less obvious link as I pointed out earlier in the groupsave discussion. The advance ticket conditions state:
"You must be at the departure station shown on your ticket in good time to catch the train. If you miss the first train on which you are booked for any reason, a new ticket must be purchased."
http://www.nationalrail.co.uk/times_fares/advance_conditions.html

Now Zzip00 was at Norwich in good time to catch the Peterborough service, and he presumably allowed more that 7 minutes for his connection at Peterborough, the minimum connection time, so he had planned to arrive at Peterborough in good time to catch his train north. Now he has combined two tickets for his journey, as allowed by condition 19, so for me it depends on how you interpret:
"the first train on which you are booked".
For me, this can mean either the first train on each ticket, in which case Hairy Handed Fool is correct, or the first train on your journey, in which case Yorkie is correct. I think either interpretation is reasonable and I don't know which one would be considered correct.