willow2026
New Member
I have received an email from northern trains about using a 16-17 saver card from september 2025 to may 2026, which i do not have. i am guilty of this and am just wondering if anyone can give me any advice on how i should phrase the email response (there is also an option for an interview but i don’t know if this is a good idea to attend). below is a rough draft of my response. thank you to anyone who can help with advice!
Dear Sir/Madam,
I am writing in regards to (number), to express my deepest regrets for my actions. Although I have no excuse, I am a student in a struggling financial situation which is context for why I used the 16-17 saver card discount. Regardless of this, I should not have used it and i am deeply sorry for the loss and inconvenience i have caused Northern Trains. I now understand the weight of my actions and will not ever do this again. I have calculated the costs of every rail ticket I bought using the 16-17 saver card from September 2025 to May 2026, looking at the pricing of each journey as a single on-peak ticket. This total came to £171.30. I am prepared to pay this price rounded to £200 and any other administrative costs in dealing with this. I plead you to consider settling this matter outside of court.
Dear Sir/Madam,
I am writing in regards to (number), to express my deepest regrets for my actions. Although I have no excuse, I am a student in a struggling financial situation which is context for why I used the 16-17 saver card discount. Regardless of this, I should not have used it and i am deeply sorry for the loss and inconvenience i have caused Northern Trains. I now understand the weight of my actions and will not ever do this again. I have calculated the costs of every rail ticket I bought using the 16-17 saver card from September 2025 to May 2026, looking at the pricing of each journey as a single on-peak ticket. This total came to £171.30. I am prepared to pay this price rounded to £200 and any other administrative costs in dealing with this. I plead you to consider settling this matter outside of court.