Northern do NOT deserve this franchise.
SIMPLE REASONS:
Dirty Smelly Toilets
Passengers on the route (Stoke-Manchester) always have to wait about one minute for the train doors to open in the station (doesn't happen on Birminghams cross city, same trains)
Always small trains on the busiest routes, never anything extra on football days to help with the overcrowding, stupid policy of never running two 323 units coupled together during peak times.
Never buy any new trains.
Same timetable and frequencys since 1980's
Crackly and a very bad PA system on all of their trains.
Boring livery and logo
Still using diesel DMU trains from the 70's
Failing to buck up their ideas and make priorities
This is just so wrong. Given the constraints of zero-growth, operating an ageing fleet & not being allowed to buy new rolling stock I think Northern have actually done a decent job. It's far improved on how things where towards the end of the ATN franchise when it seemed that Arriva had simply given up trying. If they are successful at the next round, and allowed to grow properly & procure new / newer stock then it will get better still.
Northern were even honest enough a couple of years ago to admit that service levels had slipped a couple of winters ago (even though it wasn't entirely their fault, we'd had an incredibly cold winter here), and made up for this by offering passengers a free weekend of unlimited travel on their network for up to 4 people.