thenorthern
Established Member
- Joined
- 27 May 2013
- Messages
- 4,714
Has anyone notices this on the Northern Rail website:
http://www.northernrail.org/northern/faqs/on-the-train#faq3
Is it just me of does it seem strange that a rail company has to explain to its passengers why they have old stock and why their trains are overcrowded through an Faq on their website. Does any other company have a question like this on their website?
I always find Northern Rail are too passive when it comes to complaints about their stock though. In my opinion they should be more "We would like new trains but the government dosen't think we should get new trains" when passengers start complaining and using the #NorthernFail.
Why don't you buy extra trains, or replace old ones?
When Northern Rail started in 2004, it was assumed by the Government and the Department for Transport (DfT) that there would be no growth in passenger demand, there would be no change in the number and type of trains needed, and therefore there was no planned investment in more trains or new train services.
These were the limitations of the franchise we were awarded but despite this, in 2011 we introduced sixty additional carriages across the Northern network, through partnership with the DfT.
These additional carriages help ease overcrowding; however, we know that there is more to be done. Unfortunately, it is unlikely we will receive additional carriages in the short term, as at present there is no suitable spare rolling stock available in the rail industry. However, in the longer term, the introduction of new carriages to other parts of the country, and electrification projects in the North West, are likely to result in more trains being made available for our network.
http://www.northernrail.org/northern/faqs/on-the-train#faq3
Is it just me of does it seem strange that a rail company has to explain to its passengers why they have old stock and why their trains are overcrowded through an Faq on their website. Does any other company have a question like this on their website?
I always find Northern Rail are too passive when it comes to complaints about their stock though. In my opinion they should be more "We would like new trains but the government dosen't think we should get new trains" when passengers start complaining and using the #NorthernFail.