Northern Rail delay compensation

[cool2005]

Hi i've put in during december for a delay compensation as the train i was on was over 1 hour late getting me to manchester vic and then while i was on the train it got cancelled. I Received a rail voucher but i've e-mail them back and asked if i can get a cheque as i always like to buy my tickets online they finally e-mailed me back saying

the voucher could be returned and a cheque/cash issued, however it would be for the official amount payable under the Passenger Charter, ie £2.75

How come they can only pay me £2.75?

 

[221129]

Hi i've put in during december for a delay compensation as the train i was on was over 1 hour late getting me to manchester vic and then while i was on the train it got cancelled. I Received a rail voucher but i've e-mail them back and asked if i can get a cheque as i always like to buy my tickets online they finally e-mailed me back saying


How come they can only pay me £2.75?

How much was the ticket?

 

[cool2005]

How much was the ticket?

it was 7 pounds something i booked it in advance

 

[221129]

it was 7 pounds something

Single? Return? Do you have the exact price so we can work out how much you are entitled to?

 

[cool2005]

Single? Return? Do you have the exact price so we can work out how much you are entitled to?

it was 5.50 std Advance Single

 

[bb21]

£2.75 is therefore correct.

How much did they send you in the voucher?

 

[221129]

I believe £2.75 is correct.


From Northern Passenger Charter

If a disruption to our services adds an hour or more to your journey we will offer you compensation to the value of at least 50% of the fare you paid for your journey.

 

[cool2005]

£2.75 is therefore correct.

How much did they send you in the voucher?

they give me £5.00

 

[bb21]

Probably best keeping the voucher I reckon.

 

[cool2005]

Probably best keeping the voucher I reckon.

That's what i think is probably best

Thank you for your help both of you.

 

[gray1404]

And thankfully once the new northern franchise starts in April, they will have to start operating under delay repay.

 

[Merseysider]

And thankfully once the new northern franchise starts in April, they will have to start operating under delay repay.

That's not a good thing! I don't think there's anyone who'd choose £2 over a day's free travel.

 

[John @ home]

I don't think there's anyone who'd choose £2 over a day's free travel.

But the OP reports in post #8 that the rail voucher was for £5, not for a day's free travel on Northern Rail. It may be that Northern have ceased issuing vouchers for a day's free travel due to the impending change of franchise holder.

 

[gray1404]

Delay repay sets in after 30 minutes too and is at a higher compensation rate then that currently offered under the passengers charter.

 

[island]

They don't always issue the free day passes.