Northern Rail delay compensation question

[les.]

Hi,

Just a bit of advice please. On Saturday I was traveling from Manchester Piccadilly to Chester on Northern Rail, it was one of the old 142 trains and we were late leaving Picc as the train was being repaired on the platform.

We got to Hale ok but then the train broke down and we were told that we had to get off the train and wait for the next service, which was an hour later.

I have been told though that I should be able to reclaim the cost of the ticket back.

My question though is although it was a Northern Train I was on, I purchased the ticket from the TPE website, so do I need to send an email to Northern Trains or to TPE and what is the best way of going about it as I assume that I will need to send the tickets somewhere to prove that I was on that journey.

Thanks in advance

Les

 

[yorkie]

You are entitled to compensation from Northern

http://www.northernrail.org/northern/compensation-information#faq1

If a disruption to our services adds an hour or more to your journey we will offer you compensation...

...If you are travelling on an individual journey or a weekly season ticket we will offer you National Rail travel vouchers to the value of at least 50% of the fare you paid for your journey....

....Making a claim is easy, just get in touch via one of the methods on our Contact Us page.

 

[les.]

You are entitled to compensation from Northern

http://www.northernrail.org/northern/compensation-information#faq1

Thanks for that.

 

[185143]

Enjoy your day out on Northern voucher they like sending to people as compensation!

I know people that hate this but I think more TOCs should at least offer this as an option!

 

[yorkie]

Enjoy your day out on Northern voucher they like sending to people as compensation!

I know people that hate this but I think more TOCs should at least offer this as an option!

Agreed. 50% of a cheap ticket is worthless compared to being able to go anywhere on their network for a day.

 

[ainsworth74]

I would like them to offer the choice of either taking RTV compensation or a day rover. That would seem fairer to me than just giving day rovers rather than actually paying compensation which could be used to purchase travel on any operator.

 

[Merseysider]

I would like them to offer the choice of either taking RTV compensation or a day rover. That would seem fairer to me than just giving day rovers rather than actually paying compensation which could be used to purchase travel on any operator.

That would be quite useful for people that live nowhere near the Northern network! But at the same time, the comp vouchers' potential value amounts to much more than most delay repay claims would yield.

 

[ainsworth74]

Do they though? The cost of a single day rover to Northern must be negligible.

 

[Merseysider]

Do they though? The cost of a single day rover to Northern must be negligible.

And that's probably why they issue them
I did mean the value to the passenger though. For example a single journey from Leeds to Carlisle, or Manchester to Nottingham, or Liverpool to York, would cost £30 or more. So even if the voucher wouldn't be immediately useful it can be saved until needed.

 

[bb21]

Do they though? The cost of a single day rover to Northern must be negligible.

Nominal/negligible to Northern, whereas RTVs will actually cost them money.

Lost revenue is a red herring for number crunchers.

 

[les.]

I've sent an email to Northern Rail with all the details of the times and dates of the train that broke down and got an automated reply that they will try to reply to me within 20 DAYS!!!

I can't really believe that these old 142 trains are still running to be honest. (Well 1 less is running now I suppose)