Northern finally paid my Delay Repay from March 13

[trainophile]

I submitted a refund request (not Delay Repay) on August 13th, as the train I intended to catch was cancelled and I drove instead. I received a handwritten cheque and response letter on August 30th, so can't grumble about that.

Bizarrely when I submitted the form online I got two automated responses, one saying thank you for submitting but be aware that it will take longer than normal, and one saying "Im [sic] now out of the office until the 21st August 2017. I will reply to your email on my return."

So it looks like there's only one poor s0d trying to manage the entire delay repay system at Northern. That explains a lot!