Northern delay repay processing time

[gray1404]

Does anybody know how long Northern are currently taking to process delay repay claims?

I have submitted a claim for a very basic point-to-point journey where the train was cancelled. Northern is the only operator on the route. Yet I have not heard anything back yet and I would have thought they would use an automated process.

 

[robbeech]

Initial automated response is generally quite good, 48 to 72 hours seems normal.
That said they have been approving things for the max delay recently regardless of the real delay, clearly not complaining but perhaps a sign things aren’t functioning efficiently.

 

[RAPC]

Normally takes about 3-5 working days on average for my previous claims, but they do sometimes seem to hit bottlenecks where it can take circa 2 weeks.

 

[trainophile]

I’ve just mentioned on another thread that I had an email after six days apologising for the delay in processing my claim due to a current heavy workload of claims.

I had confirmation of the claim being received within a couple of hours of submitting it.

 

[317 forever]

Mine submitted on November 9th took 9 days to be fulfilled and another day for payment/method to be confirmed.

 

[amahy]

I’ve been having problems with Northern delay repay recently, randomly denying requests, frequently quoting the train “on time” when it was actually more than 30 minutes late.