Northern Delay Repay advice

[bobblebob]

Currently have a Zone 2-5 MCard which according to Northerns T&C multimode cards are exempt from delay repay. Have a query however:

I dont have Zone 1 on my card as very rarely travel to Leeds or via Leeds. I mainly use it for the Wakefield - Huddersfield - Halifax line. Thats fine through the week, except on a Saturday where this line doesnt run trains due to the ongoing strike action. As a result i have to travel via Leeds to get to Huddersfield or Halifax on a Saturday, and as my MCard doesnt cover Leeds i have to pay the extra.

Am i entitled to compensation for the extra cost going via Leeds? The ticket office say no, but my argument is i dont want to go via Leeds, i have to through no fault of my own due to strike action.

Cheers

 

[ForTheLoveOf]

Currently have a Zone 2-5 MCard which according to Northerns T&C multimode cards are exempt from delay repay. Have a query however:

I dont have Zone 1 on my card as very rarely travel to Leeds or via Leeds. I mainly use it for the Wakefield - Huddersfield - Halifax line. Thats fine through the week, except on a Saturday where this line doesnt run trains due to the ongoing strike action. As a result i have to travel via Leeds to get to Huddersfield or Halifax on a Saturday, and as my MCard doesnt cover Leeds i have to pay the extra.

Am i entitled to compensation for the extra cost going via Leeds? The ticket office say no, but my argument is i dont want to go via Leeds, i have to through no fault of my own due to strike action.

Cheers

I would say that difference may well be recoverable, so long as it can be justified as the most reasonable cost of making the journey (assuming the option of alternative transport did not exist, or they would have been liable for more in delay compensation than the cost of going via Zone 1 if you had taken alternative transport).

Northern's claim that multi-modal tickets are not eligible for delay compensation simply doesn't hold up to scrutiny - unlike, for example, doing a non-stopping split, delay compensation is not a season ticket right that can be restricted through additional local terms applying to a particular ticket.

You may have to escalate the matter all the to the Rail Ombudsman to see recourse, however.

 

[bobblebob]

Thanks

Have many people been successful claiming Delay Repay with a multi modal ticket?

 

[Mathew S]

Thanks

Have many people been successful claiming Delay Repay with a multi modal ticket?

I, once, successfully claimed compensation with a TfGM County Card. However, it was a 60 min+ delay which happened during my journey (so no alternative transportation possible) and I submitted it as a complaint (an actual posted letter) rather than through the delay repay scheme.

 

[yorkie]

Currently have a Zone 2-5 MCard which according to Northerns T&C multimode cards are exempt from delay repay. Have a query however:

I dont have Zone 1 on my card as very rarely travel to Leeds or via Leeds. I mainly use it for the Wakefield - Huddersfield - Halifax line. Thats fine through the week, except on a Saturday where this line doesnt run trains due to the ongoing strike action. As a result i have to travel via Leeds to get to Huddersfield or Halifax on a Saturday, and as my MCard doesnt cover Leeds i have to pay the extra.

Am i entitled to compensation for the extra cost going via Leeds? The ticket office say no, but my argument is i dont want to go via Leeds, i have to through no fault of my own due to strike action.

Cheers

Northern say that, but if Northern say something, you need to take it with a pinch of salt! It's not true, see:

https://www.railforums.co.uk/thread...-to-compensate-on-multi-modal-tickets.173787/

https://www.parliament.uk/business/...s/written-question/Commons/2018-03-15/132871/
It is the view of the Department for Transport that Delay Repay does apply to multi-modal tickets, such as Metro Cards:

I understand Northern Rail are still refusing to comply with this.

Has anyone on here had a recent claim refused? Have you tried making a claim through Small Claims Court? What did Transport Focus say?

Another option could be to keep a log of all rejected claims and make a Section 75 claim from your card issuer (if you purchased a Metro Card costing more than £100, such as an annual ticket, with a personal credit card)

Anyone in the media interested in covering this story? I am happy to help...