gray1404
Established Member
I notice Northern have included the following wording on the delay repay page on their website:
** Please note customers travelling using a complimentary ticket who suffer a delay of 60 minutes or more will be provided with a replacement complimentary ticket**
Does this mean that if your delay is under 60 minutes (say only 30 you will no longer receive a free single journey)? Or does it mean that if you experience a 2 hour delay you will only receive 1 free return journey (not 2)?
** Please note customers travelling using a complimentary ticket who suffer a delay of 60 minutes or more will be provided with a replacement complimentary ticket**
Does this mean that if your delay is under 60 minutes (say only 30 you will no longer receive a free single journey)? Or does it mean that if you experience a 2 hour delay you will only receive 1 free return journey (not 2)?
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