Northern CIS Screens not working

[tpjm]

Has anybody else experienced similar to the below...

Several weeks ago on the Thursday before Storm Ciara hit, the Northern CIS screens at my local station (Slaithwaite) were plastered with a message advising of service disruption. Unfortunately, whoever set these messages managed to put them on permanently over the top of the train running information, basically rendering the CIS useless.

I tweeted Northern on the Friday evening to report it was stuck on and was told it would be looked in to. The screens didn't change on the Saturday and when I went back on Monday were still displaying the storm message. Another quick tweet later and I was assured it would be resolved. Three days later they were updated to show a 'This display has a fault - please refer to timetables' message. Despite several tweets, this is still the status of our screens now - three weeks after the initial message.

I'm interested to know how many other stations have been affected so that I have a bit more clout when I raise this with Northern.

I should note that this is an unstaffed station at which zero Northern services call so I am wondering if we're a low priority to them.

 

[talltim]

Was at Rotherham Central Wednesday before last (19th feb) and the CIS has the fault error. Dunno how long they had been like that, or how long it lasted.

 

[Geeves]

The system controling the screens these days is an absolute joke. We are hopeful the OLR fire them off and bring back ATOS Anne.

 

[NorthernSpirit]

The screen on paltform 1 at Brighouse (another unstaffed station) also had the Storm Ciara message stuck on screen for a few weeks, yet platform 2 was displaying the usual next service.

I'm sure the storm message is also stuck on one of the screens at Marsden.

 

[kc_]

The screen on paltform 1 at Brighouse (another unstaffed station) also had the Storm Ciara message stuck on screen for a few weeks, yet platform 2 was displaying the usual next service.

I'm sure the storm message is also stuck on one of the screens at Marsden.

P1 at MCO had the same problem for a while. Not sure if that's still the case.

 

[Britannia94]

The CIS on platform 1 at Shipley until recently spent a good couple of months with the message “there’s a fault with this display” on it. Now it likes to vary between actually working and reverting back to having a fault.

 

[Saperstein]

Some of these could be down to comms problems given the recent spate of bad weather.

Anyone know how they get their data feeds?

MESSAGE ENDS
Saperstein.

 

[Mogster]

Yes, the same thing happened at Manchester Oxford Road. Messages about possible storm disruption covered the service information on the platform screens. The messages were corrupted on all screens so you could barely read them. It’s a couple of weeks ago now.

The information boards at Wigan Wallgate were down for a couple of months. They’ve now been replaced by new ones which are working and actually quite good.

 

[joke2711]

The new information screens at Rainford this morning were showing the next Kirby train as being on-time this being the 0758.
However as this was at 0700, then there was the 0712 before it. I thought initially that the service had been cancelled but Realtiime trains was showing different and the 0712 rolled in on time.

 

[johntea]

Some of these could be down to comms problems given the recent spate of bad weather.

Anyone know how they get their data feeds?

MESSAGE ENDS
Saperstein.

Presumably unless they’re hard wired somehow they must use some sort of mobile data connectivity, a bit like how cars have telematics these days (sorry been watching too much Hunted!)

I’ve always thought they display far too much waffle though, when their primary purpose should really just be displaying the status of service departures for the individual station in question!

 

[Puffing Devil]

The new information screens at Rainford this morning were showing the next Kirby train as being on-time this being the 0758.
However as this was at 0700, then there was the 0712 before it. I thought initially that the service had been cancelled but Realtiime trains was showing different and the 0712 rolled in on time.

Yep - had that at my local station - missing the next train and showing the one after. RTT showed the true situation and the train arrived as planned and unannounced. At least I was able to put people's minds at rest - though who do you trust - the bloke with a phone or a station display?

 

[joke2711]

Yep - had that at my local station - missing the next train and showing the one after. RTT showed the true situation and the train arrived as planned and unannounced. At least I was able to put people's minds at rest - though who do you trust - the bloke with a phone or a station display?

In Northern land .. definitely the bloke with a phone!