Northern / Avanti delay repay

[A S Leib]

I have tickets for yesterday (24 May)'s 17:23 Newcastle to Carlisle, which was delayed 73 minutes until arriving at Carlisle at 20:14, and the 19:49 Carlisle to Milton Keynes Central. The delay from Newcastle meant that it missed the final train of the day to London (20:07 ex Edinburgh via Birmingham, leaving Carlisle five minutes late) as well as the 19:49.

- Which circumstances does Northern give complimentary tickets in?
- Is the best option doing Northern delay repay as normal and putting in a delay of two hours?

 

[Belperpete]

Did you actually travel on the train, and if so what happened when you got to Carlisle?

 

[A S Leib]

Did you actually travel on the train, and if so what happened when you got to Carlisle?

No; I'd bought tickets for Thursday as well and ended up travelling a day earlier. (Well, because of the flooding north of Carlisle I ended up going from Newcastle to Doncaster and was picked up there, but the point is that the tickets for yesterday were unused.)

 

[Mcr Warrior]

Hmmm. Not sure if you should be claiming 'Delay Repay' for a journey you didn't actually make. Presume these were advance tickets, so can a refund be claimed?

 

[Haywain]

I have tickets for yesterday (24 May)'s 17:23 Newcastle to Carlisle, which was delayed 73 minutes until arriving at Carlisle at 20:14, and the 19:49 Carlisle to Milton Keynes Central. The delay from Newcastle meant that it missed the final train of the day to London (20:07 ex Edinburgh via Birmingham, leaving Carlisle five minutes late) as well as the 19:49.

- Which circumstances does Northern give complimentary tickets in?
- Is the best option doing Northern delay repay as normal and putting in a delay of two hours?

No travel, no claim.

 

[A S Leib]

Hmmm. Not sure if you should be claiming 'Delay Repay' for a journey you didn't actually make. Presume these were advance tickets, so no refund value after the event?

No travel, no claim.

That makes sense.

 

[Mcr Warrior]

As the Northern train was delayed and left Newcastle an hour late, and the tickets weren't used, might you still be able to claim a full refund from the ticket retailer? Think such a claim is permitted in the current version of the National Rail Conditions of Travel.