New Passenger Focus survey

[wintonian]

A new Passenger Focus survey is out apparently: BBC report

Long-distance fares are complex and confusing and passengers find it hard to know whether they've got the cheapest fare for their journey.

Now where have I heard that before?

Train companies are under an obligation to sell passengers the most appropriate ticket for their journey and four out of five customers travel on discounted fares, suggesting that most people have no problem getting the right ticket for them.

"The average price paid for a single journey is under £5."

A rather predictable answer from ATOC.

 

[87015]

And they've just sent the TOCs details of where and when they will be doing their Autumn passenger surveys, so they can get there houses in order for said days...

 

[Oliver]

A new Passenger Focus survey is out apparently: BBC report





A rather predictable answer from ATOC.

And a very predictable survey from Passenger Focus, which as usual didn't tell us anything we didn't already know.

 

[route:oxford]

And a very predictable survey from Passenger Focus, which as usual didn't tell us anything we didn't already know.

What do you want to know?

 

[Oliver]

What do you want to know?

Passenger Focus deal in platitudes; they just don't seem to add any value.